Xogroroth said

See picture below

Please resend the picture.

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

I tried a few times to submit, all keep failing. Is there a manual way to do so, sir?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Safe Mode also prevents submitting.

I am in %APPDATA%\Mozilla\Firefox\Crash Reports\submitted. How do I send the file, sir? Or, wheretoo?

BTW: the ONLY file there is a BP one... and it is quite very... empty...? This could be why the files cannot be submitted: these do not appear to even exist.

FredMcD said

Copy the most recent 5-7 File Names in the folder.
Post the information in the reply box.

ffc043ca-efb2-4b95-9143-c69824a9cbe0 14/02/2020, 13:27 398abdb4-81e7-4b40-aec0-5da236af6d89 14/02/2020, 13:19 02201778-9a15-4a51-a444-77e31e99434c 06/02/2020, 09:11 70d91e4e-88a3-40a8-bc03-aee7409e452f 06/02/2020, 09:11 52aeb646-41df-40b0-8a49-e5066e0d249a 06/02/2020, 09:11 27577402-85e1-4230-ba60-e18e92e3d0f7 06/02/2020, 09:06 e35a4e13-c252-48aa-aa3d-fc43331f3b22 06/02/2020, 09:05 fb00d9e6-03b2-40fc-aa12-314dd43b42b9 06/02/2020, 09:00 e21a6dac-0b0f-4a4d-8065-42f73b7bfdb2 06/02/2020, 08:47 9cef863d-9b84-4085-98f8-a07a0ca8dab6 06/02/2020, 08:47 Submitted Crash Reports

I hope this will help?

Those reports are from the un-submitted folder.

Well, unsubmitted has only a BP one, sir. I have no idea where the others are?  :(

Re-read https://support.mozilla.org/en-US/questions/1279840#answer-1290172

We need the files in the Submitted folder. Not unsubmitted.

Sir, as I told you before, there's only ONE, a BP one even... Which you said, you do not need?

Post its number.

bp-4d729009-0a23-4bf5-a4af-ab6790200214

There you go, sir.

Product Firefox Release Channel release Version 73.0 Build ID 20200207195153 (2020-02-07) Buildhub data OS Unknown

Fri, 14 Feb 2020 13:46:02 GMT bp-4d729009-0a23-4bf5-a4af-ab6790200214 Signature: OOM | small

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

I will run it tonight during the night. I will run an exhaustive check... Will tell you the result tomorrow.