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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by guigs

noyank11
noyank11
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I've been having this problem since version 28.0, if I recall correctly. It persisted throughout 29.0 and 29.0.1, and has only gotten worse in version 30.0.

The browser has frequent crashes, sometimes at irregular intervals, sometimes only a few seconds after each restart, in most cases it happens when opening a new tab, but I wasn't able to pinpoint this due to it's irregularity.

I've tried following the troubleshooting guide, and my results were as such: • In safe mode the issue appears to be resolved which immediately made me suspicious of my add-ons • I ran Firefox with Hardware Acceleration disabled, and still got the problem, so I can safely assume it's not that • I then went on with disabling all of my add-ons, and re-enabling them in groups, but was once again unable to pinpoint the cause due to the irregularity of the problem

I would rather not have to consider switching browsers and losing out on all the functionality I've grown to love in Firefox.

here are my 5 most recent crash ID's

bp-bcc1ddde-daa2-4962-a69e-d41e02140708 7/8/14 2:56 PM bp-f848b17b-6873-46eb-a9bb-ed3462140708 7/8/14 2:53 PM bp-4044843c-82ee-4d70-85b7-9e24c2140708 7/8/14 2:39 PM bp-559d5cd1-3fcd-4b13-ba02-a73132140708 7/8/14 2:37 PM bp-4e66ebec-e964-4795-a23f-91ba12140708 7/8/14 2:15 PM

I've been having this problem since version 28.0, if I recall correctly. It persisted throughout 29.0 and 29.0.1, and has only gotten worse in version 30.0. The browser has frequent crashes, sometimes at irregular intervals, sometimes only a few seconds after each restart, in most cases it happens when opening a new tab, but I wasn't able to pinpoint this due to it's irregularity. I've tried following the troubleshooting guide, and my results were as such: • In safe mode the issue appears to be resolved which immediately made me suspicious of my add-ons • I ran Firefox with Hardware Acceleration disabled, and still got the problem, so I can safely assume it's not that • I then went on with disabling all of my add-ons, and re-enabling them in groups, but was once again unable to pinpoint the cause due to the irregularity of the problem I would rather not have to consider switching browsers and losing out on all the functionality I've grown to love in Firefox. here are my 5 most recent crash ID's bp-bcc1ddde-daa2-4962-a69e-d41e02140708 7/8/14 2:56 PM bp-f848b17b-6873-46eb-a9bb-ed3462140708 7/8/14 2:53 PM bp-4044843c-82ee-4d70-85b7-9e24c2140708 7/8/14 2:39 PM bp-559d5cd1-3fcd-4b13-ba02-a73132140708 7/8/14 2:37 PM bp-4e66ebec-e964-4795-a23f-91ba12140708 7/8/14 2:15 PM

All Replies (2)

FredMcD
FredMcD
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Go back to your add-ons manager. Disable a few add-ons, then restart Firefox. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others and restart again. Let us know who the suspect is detective.

guigs
guigs
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Hi noyank11, It has been a while since we heard from you and we wanted to check in to see if the troubleshooting helped. The reports that you reported each have a different signature.

Since you mentioned that you have tried one by one and have lost the culprit. It sounded like you were getting somewhere with disabling these, but without doing it for each add on, it will not be able to resolve itself unfortunately.

Please post back with your reply, it could also help other users. Thank you.