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Thunderbird 128.5.2 esr hangs when waking from sleep mode on Windows 10

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  • Last reply by Wayne Mery

Dewey
Dewey
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My Thunderbird installation has started hanging (unresponsive) more than 50% of the time that I waken my computer from sleep on Windows 10. It's been going on for over a month; I am currently running 128.5.2 esr. Never had this problem in the past - I've been a Thunderbird user for years across multiple devices (Windows, MacOS, iPhone, iPad).

What steps or information should I be taking to either resolve this issue, or collecting to help understand what's going on?

My Thunderbird installation has started hanging (unresponsive) more than 50% of the time that I waken my computer from sleep on Windows 10. It's been going on for over a month; I am currently running 128.5.2 esr. Never had this problem in the past - I've been a Thunderbird user for years across multiple devices (Windows, MacOS, iPhone, iPad). What steps or information should I be taking to either resolve this issue, or collecting to help understand what's going on?

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Wayne Mery
Wayne Mery
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Not getting new messages after waking could be related to one of the bugs mentioned at Bug 1850679 - Sub-Folders show as having new messages, but then don't list the new messages - after sleep

But a total hang is a different animal. Does it happen if you have Windows started in [safe mode](https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode)? If safe mode helped, what antivirus software are you running?

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