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Firefox crashes constantly

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by philipp

phazeman
phazeman
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Good time of the day My firefox (version 51.0.1) crashes constantly since this morning and i am not able to start it up i submitted a report - Crash ID: bp-d2abbda0-710d-41b5-95a5-cf7512170129 I did try to start with safe mode, different profile and reinstall. nothing helps...

Good time of the day My firefox (version 51.0.1) crashes constantly since this morning and i am not able to start it up i submitted a report - Crash ID: bp-d2abbda0-710d-41b5-95a5-cf7512170129 I did try to start with safe mode, different profile and reinstall. nothing helps...

Modified by phazeman

All Replies (3)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: mozilla::net::nsStandardURL::EqualsInternal

This is for Sumo's Related Bugs 1313085 NEW --- Crash in mozilla::net::nsStandardURL::EqualsInternal [Websense]

Update Websense. if there is still a problem, disable it.

phazeman
phazeman Question owner
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if you mean this Websense -https://www.forcepoint.com/product/web-filtering/websense-web-filter-security then it's a corporate software and i don't have any access to it...

philipp
philipp
  • Moderator
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unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. in a corporate environment, please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox