Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sending an email using the hosts file

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Sea Mac

more options

I'm migrating from one hosting company to another. I need to fix any problems with my new mailservers before I make them live.

But I'm having a problem with Thunderbird. It seems to be ignoring the hosts file and trying to access my old mailservers.

Details:

I'm trying to use the hosts file on Windows to allow me to send an email to (say) example.com using Thunderbird. This makes sense because I actually have an email server at the IP address (it is a new account at a new hosting company that I am migrating to). I just have not yet connected the new hosting company zone DNS at the domain registry.

I made an Addon domain for example.com (not the real domain name) using cPanel, and created a new email account for [email protected] using cPanel.

Here is the new line in the hosts file: 1.1.1.1 example.com

I'm using 1.1.1.1 and example.com here, but the actual data is different, of course.

I've also tried adding 1.1.1.1 mail.example.com 1.1.1.1 pop.example.com 1.1.1.1 pop3.example.com

In all these cases, my sent email is returned to sender with an error message like the following:

[code]

 [email protected]
   The mail server could not deliver mail to [email protected].  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

Reporting-MTA: dns; root.springtimesoftware.com

Action: failed Final-Recipient: rfc822;[email protected] Status: 5.0.0 /code

If this is a known bug (which I guess is possible), what is the workaround? Can I somehow use my new IP address as the mailserver name or the destination address or something?

==

Windows 10 Home TB 60.9.0

I'm migrating from one hosting company to another. I need to fix any problems with my new mailservers before I make them live. But I'm having a problem with Thunderbird. It seems to be ignoring the hosts file and trying to access my old mailservers. Details: I'm trying to use the hosts file on Windows to allow me to send an email to (say) example.com using Thunderbird. This makes sense because I actually have an email server at the IP address (it is a new account at a new hosting company that I am migrating to). I just have not yet connected the new hosting company zone DNS at the domain registry. I made an Addon domain for example.com (not the real domain name) using cPanel, and created a new email account for [email protected] using cPanel. Here is the new line in the hosts file: 1.1.1.1 example.com I'm using 1.1.1.1 and example.com here, but the actual data is different, of course. I've also tried adding 1.1.1.1 mail.example.com 1.1.1.1 pop.example.com 1.1.1.1 pop3.example.com In all these cases, my sent email is returned to sender with an error message like the following: [code] [email protected] The mail server could not deliver mail to [email protected]. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. Reporting-MTA: dns; root.springtimesoftware.com Action: failed Final-Recipient: rfc822;[email protected] Status: 5.0.0 [/code] If this is a known bug (which I guess is possible), what is the workaround? Can I somehow use my new IP address as the mailserver name or the destination address or something? ==== Windows 10 Home TB 60.9.0

All Replies (1)

more options

I own 4 domains myself and have a hosting plan but do not send emails from my domains so I have Never set up an MX Record before.

I would contact your Hosting Company about this issue (There's probably a cPanel item to open a support ticket with them over this.).

Here's where I'm going to have to start someday: https://www.a2hosting.com/kb/cpanel/cpanel-mail-features/mail-exchanger-mx-record-entry

Or maybe here: https://www.a2hosting.com/kb/cpanel/cpanel-domain-features/using-the-cpanel-zone-editor