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Windows and IOS devices cannot access Verizon.net email on AOL

  • 2 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Toad-Hall

Rick's Firefox
Rick's Firefox
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I need step by step instructions on how to assure that the password in Thunderbird and the one in Verizon.net email hosted on AOL match. I've had this problem several times before and it's always been a hassle to fix. I've now been down for 7 days on both my Windows and IOS phone/laptop (Win10 and IOS email access went down at the same time) and I'm at a complete loss as to what to do. Someone answered my request for help a few days ago but assumed I knew more about what/where/how than I do. H E L P!

I need step by step instructions on how to assure that the password in Thunderbird and the one in Verizon.net email hosted on AOL match. I've had this problem several times before and it's always been a hassle to fix. I've now been down for 7 days on both my Windows and IOS phone/laptop (Win10 and IOS email access went down at the same time) and I'm at a complete loss as to what to do. Someone answered my request for help a few days ago but assumed I knew more about what/where/how than I do. H E L P!

All Replies (2)

david
david
  • Top 10 Contributor
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I suggest you contact AOL for help. The site I think is useful would be https://help.aol.com/articles/Create-and-manage-app-password If you used an app password, it will be different from that used on AOL website.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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yahoo/aol servers have been making changes when it comes to people using third party programs and passwords. You need to set up 2 step verification and generate an app specific password.

Switch on 2 step:

Generate app password:

quote: 1. Sign in to your AOL Account Security page. 2. Click Generate app password or Generate and manage app passwords. 3. Enter your app's name in the text field. 4. Click Generate password. 5. Follow the instructions below the password. - Be sure to enter the password into your app without any spaces. 6. Click Done.

Use this app password and your email address to sign in to your email app.



In Thunderbird

  • Menu app icon > Preferences > Privacy & Security
  • Passwords section
  • Click on 'Saved Passwords'
  • click on 'Show Passwords'

There will be two lines for the mail account - incoming and smtp outgoing, both lines need the password updating.

  • Right click on line and select edit password.
  • Make sure it is completely cleared and then copy in the app generated password.

Alternately :

  • select each line and click on 'Remove'
  • then click on 'Close'
  • Exit and restart Thunderbird
  • At the password prompt - enter the app generated password, select checkbox for Password Manager to remember it.

Send an email as well, as it may also ask for password and it will need same app gnerated password.