When setting accounts "Copies & Folders" option, "No available folders" is displayed for drop down.
I don't know when it happened, I had already v.68. I downgraded to v.53, but problems stayed.
Modified by Wayne Mery
All Replies (3)
re : I had already v.68. I downgraded to v.53,
To protect your profile data against a downgrade, Thunderbird 68 may display a message "You have launched an older version of Thunderbird" and will not allow opening a specific profile. Workaround: start with option --allow-downgrade. See this support article for details.
To understand your current situation.....
Q: Did you see a message that said something like this: A newer version of Thunderbird may have made changes to your profile that are no longer compatible with this older version. Use this profile only with that newer version or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and addons again.
Q: Did you create a new profile ? Q: Are you in the process of adding the mail accounts to that profile?
New Pop mail accounts do not show additional folders until you do an act that causes them to be created.
eg: 'Drafts' folder
click on 'Write' and start to compose anything - then save as draft. A 'Drafts' folder is created. Then save same partial email as a 'Template' and a 'Templates' folder is created. Send the email to yourself and a 'Sent' folder now appears. Then Archive that saved sent email or the received one and an 'Archives' folder appears. Then just delete all those useless emails used to create folders. Now go back into 'Account Settings' and you should be able to choose the folders because they will now exist.
You didn't understand what happened. I updated regularly TB to new versions, and I had latest version installed. That is when problem has arisen or I noticed it. I don't know if it was straight after latest update, or before, or later, as I wasn't modifying any account settings. Just today, after I changed my private mail server settings, I noticed this problem. I can remove account (I made copy of original profile so I don't loose data), and recreating it resolves folders problem for this account. But other accounts still display "no available folders".
Hang on. I just restarted TB, and folders in "Copies & Folders" reappeared for all the other accounts as well, problem disappeared. Removing one account, and then recreating it has done the trick. Any explanation?