I can't upgrade to or install v. 23.0 as hangs while checking add-on (there are none) and if I cancel that, the program menus don't work so is there a fix?

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Last reply by Allan Ogg

11 years ago

9/8/13 06:10 ಪೂರ್ವಾಹ್ನ

I'm running version 21.0 on a 64-bit Windows 8 pro system and it works fine but if I try to upgrade to version 22 or 23, it hangs while checking add-ons even if there are none. If I cancel the check, the program window opens but it won't respond to menu commands at all.

I've tried a clean install (uninstall, clean up disk, registry,, etc. and re-install) and, while it installs, the results is the same - no menu actions. I've tried a .ini file override to bypass the check but it still does it.

I can re-install version 21 and all is well again.

I'm running version 21.0 on a 64-bit Windows 8 pro system and it works fine but if I try to upgrade to version 22 or 23, it hangs while checking add-ons even if there are none. If I cancel the check, the program window opens but it won't respond to menu commands at all. I've tried a clean install (uninstall, clean up disk, registry,, etc. and re-install) and, while it installs, the results is the same - no menu actions. I've tried a .ini file override to bypass the check but it still does it. I can re-install version 21 and all is well again.