We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox loads fine and i can get to websites, but whenever i click the menu button in the top right, it hangs and i have to kill the process

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

aslangrealis
aslangrealis
more options

the attached image is what the menu area looks like after i click it and it hangs, I've refreshed, and done clean re-installs of the softare

the attached image is what the menu area looks like after i click it and it hangs, I've refreshed, and done clean re-installs of the softare

All Replies (1)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?