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Firefox crashes - never starts up - there was a problem submitting your report - Crash id ?

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  • 5 have this problem
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  • Last reply by cor-el

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"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" - empty - copy paste detail of crash here AvailablePageFile: 1638031360 AvailablePhysicalMemory: 669405184 AvailableVirtualMemory: 1957732352 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 56688640 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441701125 Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441700192 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 376 StartupTime: 1441701122 SystemMemoryUsePercentage: 79 Throttleable: 1 TotalPageFile: 5189296128 TotalPhysicalMemory: 3211833344 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" - empty - copy paste detail of crash here AvailablePageFile: 1638031360 AvailablePhysicalMemory: 669405184 AvailableVirtualMemory: 1957732352 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 56688640 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441701125 Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441700192 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 376 StartupTime: 1441701122 SystemMemoryUsePercentage: 79 Throttleable: 1 TotalPageFile: 5189296128 TotalPhysicalMemory: 3211833344 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.

Modified by cor-el

All Replies (5)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Edward27821 Do as instructed above.

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This could be a problem with a plugin. There is one report that shows the Adobe Reader plugin (nppdf32.dll)

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode
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The crash report flagged these programs;

lpxpcom.dll = LastPass

idmcchandler7.dll = Internet Download Manager

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ bp-094f7337-76ab-417b-b859-9a5d52151004

Signature hang

Process Type plugin Adobe Acrobat Version: 11.0.10.32

nppdf32.dll = Adobe Acrobat


As a test, remove Lastpass from your system. It has caused many problems of late.

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Use "3-bar" menu button > Exit (Power button) (Windows: File > Exit; Mac: Firefox > Quit Firefox; Linux: File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

If you use "Clear history when Firefox closes" then try to disable this feature.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings