We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by guigs

jward57
jward57
more options

Shortly after start-up the browser crashes consistently. This occurs even in safe mode. The error log shows something with a the error log states:

AdapterDeviceID: 0x2772 AdapterDriverVersion: 6.14.10.4543 AdapterSubsysID: 2a3b103c AdapterVendorID: 0x8086 Add-ons: 2020Player_WEB%402020Technologies.com:5.0.94.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 AvailablePageFile: 1324466176 AvailablePhysicalMemory: 128667648 AvailableVirtualMemory: 1872437248 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 51838976 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413514366 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1411755692 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 2a3b103c, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- OOMAllocationSize: 4294940672 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 884 StartupTime: 1413514331 SystemMemoryUsePercentage: 87 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2558918656 TotalPhysicalMemory: 1063665664 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

Crash ID: bp-57dd57b1-b5c6-4d0c-96d6-0d82e2141017

Shortly after start-up the browser crashes consistently. This occurs even in safe mode. The error log shows something with a the error log states: AdapterDeviceID: 0x2772 AdapterDriverVersion: 6.14.10.4543 AdapterSubsysID: 2a3b103c AdapterVendorID: 0x8086 Add-ons: 2020Player_WEB%402020Technologies.com:5.0.94.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 AvailablePageFile: 1324466176 AvailablePhysicalMemory: 128667648 AvailableVirtualMemory: 1872437248 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 51838976 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413514366 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1411755692 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 2a3b103c, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- OOMAllocationSize: 4294940672 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 884 StartupTime: 1413514331 SystemMemoryUsePercentage: 87 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2558918656 TotalPhysicalMemory: 1063665664 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US Crash ID: bp-57dd57b1-b5c6-4d0c-96d6-0d82e2141017

All Replies (1)

guigs
guigs
more options

Hi the bug assocaited with the crash report has been fixed for version 35. https://bugzilla.mozilla.org/show_bug.cgi?id=1033066 Aurora is the current version of Firefox that you can use to avoid these crashes. My apologies for the inconvenience.