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unable to access bank website saying not encrypted

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

ralphhorn
ralphhorn
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I am unable to access the bank website. Permissions stating it's not encrypted. This has been happening for a few months.

I am unable to access the bank website. Permissions stating it's not encrypted. This has been happening for a few months.

Chosen solution

I tried the things You suggested. The issues persisted. For some reason I tried one last thing that I hadn't tried in the past. I disabled my desktop vpn. Even though I had no other issues on any other web sites. The website immediately came up with no issues. I don't understand why the one website was affected but the problem is now solved. 

                                              Thank You for responding
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All Replies (3)

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

ralphhorn
ralphhorn Question owner
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Chosen Solution

I tried the things You suggested. The issues persisted. For some reason I tried one last thing that I hadn't tried in the past. I disabled my desktop vpn. Even though I had no other issues on any other web sites. The website immediately came up with no issues. I don't understand why the one website was affected but the problem is now solved. 

                                              Thank You for responding
FredMcD
FredMcD
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Interesting. Contact support for the VPN and the website.