Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Keyboard stops responding

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di FredMcD

bigdave45678
bigdave45678
more options

My keyboard quits responding in Firefox. Only Firefox is affected. I can hit "Win+R" then run notepad from the run dialog box as soon as it occurs.

I recently reinstalled Windows from scratch on this computer. About a day or two later, I set up accessibility settings that I hadn't used before. Here are the specific settings that I'm aware of having changed:

- Set high-contrast mode - Turned on the purple arrows that appear above and below the text cursor - Enlarged the mouse and set it to use inverted colors - Installed Chinese Simplified and Traditional IME's (specifically, pinyin and zhuyin). (Switching the keyboard to English has no effect when the problem is occurring.)

I just uninstalled and reinstalled Firefox and the problem recurred almost immediately.

Any ideas?

My keyboard quits responding in Firefox. Only Firefox is affected. I can hit "Win+R" then run notepad from the run dialog box as soon as it occurs. I recently reinstalled Windows from scratch on this computer. About a day or two later, I set up accessibility settings that I hadn't used before. Here are the specific settings that I'm aware of having changed: - Set high-contrast mode - Turned on the purple arrows that appear above and below the text cursor - Enlarged the mouse and set it to use inverted colors - Installed Chinese Simplified and Traditional IME's (specifically, pinyin and zhuyin). (Switching the keyboard to English has no effect when the problem is occurring.) I just uninstalled and reinstalled Firefox and the problem recurred almost immediately. Any ideas?

Tutte le risposte (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

bigdave45678
bigdave45678 Utente che ha posto la domanda
more options

Hello! I opened it in safe mode (or "troubleshooting mode") and it worked normally for several minutes then started having the problem again.

I turned off the text cursor indicator (the purple arrows that appear above and below the text cursor) from the Windows control panel and the problem seems to have stopped.

When the problem has been happening, the text cursor continues blinking in whatever text box it's in and the web pages are still active, but it stops responding to keyboard input and mouse clicks.

Thank you for your help! If it helps, I can post screenshots and what not.

FredMcD
FredMcD
more options

bigdave45678 said
I turned off the text cursor indicator

Leave it off for now. If the problem does not return in a few days, Well Done.


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!