hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Reset Firefox to its default state

If you're having major problems which you can't resolve, start fresh with only your essential information. Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 33.0.1 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Adblock Plus 2.6.5 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Adblock Plus Pop-up Addon 0.9.2 true [email protected] Skype Click to Call 7.3.16540.9015 true {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Trend Micro BEP Firefox Extension 8.0.0.1173 true [email protected] Trend Micro NSC Firefox Extension 6.8.0.1120 true {22C7F6C6-8D67-4534-92B5-529A0EC09405} Trend Micro Toolbar 7.0.0.1243 true {22181a4d-af90-4ca3-a569-faed9118d6bc} Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM Unknown Device ID 0x0046 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 1-30-2013 Driver Version 8.15.10.2993 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20141023194920 browser.startup.homepage www.google.com browser.startup.homepage_override.buildID 20141023194920 browser.startup.homepage_override.mstone 33.0.1 browser.tabs.loadInBackground false dom.mozApps.used true extensions.lastAppVersion 33.0.1 font.internaluseonly.changed true gfx.direct3d.last_used_feature_level_idx 1 keyword.URL http://www.bing.com/search?FORM=UP97DF&PC=UP97&q= media.gmp-gmpopenh264.lastUpdate 1413750166 media.gmp-gmpopenh264.version 1.1 media.gmp-manager.lastCheck 1414375733 network.cookie.prefsMigrated true places.database.lastMaintenance 1414404204 places.history.expiration.transient_current_max_pages 102059 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npmedia 0 plugin.state.nptimegrid 1 print.printer_Canon_MG2100_series_Printer.print_bgcolor false print.printer_Canon_MG2100_series_Printer.print_bgimages false print.printer_Canon_MG2100_series_Printer.print_colorspace print.printer_Canon_MG2100_series_Printer.print_command print.printer_Canon_MG2100_series_Printer.print_downloadfonts false print.printer_Canon_MG2100_series_Printer.print_duplex 3997817 print.printer_Canon_MG2100_series_Printer.print_edge_bottom 0 print.printer_Canon_MG2100_series_Printer.print_edge_left 0 print.printer_Canon_MG2100_series_Printer.print_edge_right 0 print.printer_Canon_MG2100_series_Printer.print_edge_top 0 print.printer_Canon_MG2100_series_Printer.print_evenpages true print.printer_Canon_MG2100_series_Printer.print_footercenter print.printer_Canon_MG2100_series_Printer.print_footerleft &PT print.printer_Canon_MG2100_series_Printer.print_footerright &D print.printer_Canon_MG2100_series_Printer.print_headercenter print.printer_Canon_MG2100_series_Printer.print_headerleft &T print.printer_Canon_MG2100_series_Printer.print_headerright &U print.printer_Canon_MG2100_series_Printer.print_in_color true print.printer_Canon_MG2100_series_Printer.print_margin_bottom 0.5 print.printer_Canon_MG2100_series_Printer.print_margin_left 0.5 print.printer_Canon_MG2100_series_Printer.print_margin_right 0.5 print.printer_Canon_MG2100_series_Printer.print_margin_top 0.5 print.printer_Canon_MG2100_series_Printer.print_oddpages true print.printer_Canon_MG2100_series_Printer.print_orientation 0 print.printer_Canon_MG2100_series_Printer.print_page_delay 50 print.printer_Canon_MG2100_series_Printer.print_paper_data 1 print.printer_Canon_MG2100_series_Printer.print_paper_height 11.00 print.printer_Canon_MG2100_series_Printer.print_paper_name print.printer_Canon_MG2100_series_Printer.print_paper_size_type 0 print.printer_Canon_MG2100_series_Printer.print_paper_size_unit 0 print.printer_Canon_MG2100_series_Printer.print_paper_width 8.50 print.printer_Canon_MG2100_series_Printer.print_plex_name print.printer_Canon_MG2100_series_Printer.print_resolution 7602290 print.printer_Canon_MG2100_series_Printer.print_resolution_name print.printer_Canon_MG2100_series_Printer.print_reversed false print.printer_Canon_MG2100_series_Printer.print_scaling 1.00 print.printer_Canon_MG2100_series_Printer.print_shrink_to_fit true print.printer_Canon_MG2100_series_Printer.print_to_file false print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_bottom 0 print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_left 0 print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_right 0 print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 2 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1412311800 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.7 4.10.7 NSS 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSMIME 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSSL 3.17.1 Basic ECC 3.17.1 Basic ECC NSSUTIL 3.17.1 3.17.1 Experimental Features Name ID Description Active End Date Homepage

Please see the screenshot of about:config newtab

does it make a difference when you reset the rows/columns setting? (i think this is no longer supported)

No thanks

No tthanks

thanks for reporting back, this looks strange indeed. can you recover the thumbnails when you try to reset firefox ?

No it didn't but apparently the update has the tabs at a fixed size so you have to zoom out to see them. Best solution was to download the newtabs addon, fixed it better than new. Thanks.

For anyone wondering specifically what add-on it is, this thread has the link: https://support.mozilla.org/questions/1027901

Yes here is the addon. Thanks for your help. https://addons.mozilla.org/en-US/firefox/addon/new-tab-tools/