Why would thunderbird refuse to download my messages from att yahoo popmail server when my wife has no trouble using same server configuration?
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-92a6a61f-c53f-4eb5-851f-c75592130621 (6/21/2013)
Extensions
Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
McAfee Anti-Spam Thunderbird Extension, 2.0, false, [email protected]
Test Pilot for Thunderbird, 1.3.10, false, [email protected]
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: d43a5f33-22ce-41a0-844c-56dbf27e492
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1393101525
places.history.expiration.transient_current_max_pages: 26586
places.history.expiration.transient_optimal_database_size: 42536468
plugin.importedState: true
plugin.state.np_gp: 0
plugin.state.npmcffplg: 0
plugin.state.nppdf: 0
Graphics
Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2582
Adapter RAM: Unknown
Adapter Drivers: igxprd32
Driver Version: 6.14.10.4704
Driver Date: 10-6-2006
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Blocked for your graphics driver version.
GPU Accelerated Windows: 1/1 Direct3D 11 WARP
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Application Basics
Name: Thunderbird
Version: 38.1.0
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150707103124
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-92a6a61f-c53f-4eb5-851f-c75592130621 (6/21/2013)
Extensions
Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
McAfee Anti-Spam Thunderbird Extension, 2.0, false, [email protected]
Test Pilot for Thunderbird, 1.3.10, false, [email protected]
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: d43a5f33-22ce-41a0-844c-56dbf27e492
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1393101525
places.history.expiration.transient_current_max_pages: 26586
places.history.expiration.transient_optimal_database_size: 42536468
plugin.importedState: true
plugin.state.np_gp: 0
plugin.state.npmcffplg: 0
plugin.state.nppdf: 0
Graphics
Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2582
Adapter RAM: Unknown
Adapter Drivers: igxprd32
Driver Version: 6.14.10.4704
Driver Date: 10-6-2006
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Blocked for your graphics driver version.
GPU Accelerated Windows: 1/1 Direct3D 11 WARP
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Wšě wotmołwy (1)
Verify your server settings. https://support.mozilla.org/en-US/kb/cannot-receive-messages