Since that isn't a Firefox software it's up to their Developers to provide support to use on Firefox. Did you contact their support about this.

No, I haven't contacted Gravatar support because their system is working perfectly on other websites I use. My Firefox avatar stopped to sync with Gravatar because Firefox dropped the Gravatar integration, when I changed my Firefox account e-mail last year its personalized avatar vanished due this reason.

End the integration with Gravatar was a choice made by the Firefox dev team, not Gravatar. Implementing Gravatar on a website/app is relatively easy and you don't necessarily need to ask anything before to the Gravatar support.

In sum, my "issue" was solved, as I said above. And to solve it, in practice, I made a small modification in the avatar that I use on Gravatar and uploaded it directly to my Firefox account. Now everything is ok.

Thanks!

Gravatar was an option to have larger avatars with your sumo account on support.mozilla.org as you can see in /forums/contributors/709700 before Mozilla changed to using only Firefox Accounts as of April 14, 2020 on support.mozilla.org https://support.mozilla.org/en-US/kb/firefox-accounts-supportmozillaorg

This avatar I have has been in use since 2008 and I never made use of Gravatar.

Ignore Dropa as he is not aware of how Gravatar used to be used here.

End the integration with Gravatar was a choice made by the Firefox dev team, not Gravatar.

Ending the integration with Gravatar was done by the support.mozilla.org Admins and not by the Firefox developers.

The (desktop) Firefox is not the only product that has a support forum section here as you can see on https://support.mozilla.org/en-US/questions/ though Thunderbird has technically not been a Mozilla product for several years now however Mozilla has given them a place to get support.

Double post.

Triple post.

Gravatar was an option to have larger avatars with your sumo account on support.mozilla.org as you can see in /forums/contributors/709700 before Mozilla changed to using only Firefox Accounts as of April 14, 2020 on support.mozilla.org https://support.mozilla.org/en-US/kb/firefox-accounts-supportmozillaorg This avatar I have has been in use since 2008 and I never made use of Gravatar. Ignore Dropa as he is not aware of how Gravatar used to be used here.

Edilzin said

End the integration with Gravatar was a choice made by the Firefox dev team, not Gravatar.

Ending the integration with Gravatar was done by the support.mozilla.org Admins and not by the Firefox developers.

The (desktop) Firefox is not the only product that has a support forum section here as you can see on https://support.mozilla.org/en-US/questions/ though Thunderbird has technically not been a Mozilla product for several years now however Mozilla has given them a place to get support.

Thanks for your help, James.

I didn't know Sumo, what is it? I searched about but didn't understand very well. When I create an account here on https://support.mozilla.org/en-US do I automatically create a Sumo account too? Does Sumo have anything to do with https://people.mozilla.org ? I ask this because my avatar from https://support.mozilla.org/en-US is not syncing to my https://people.mozilla.org account, and I'm using the same username and e-mail on both websites.

Oh, you're right about the difference between Firefox and Mozilla. I treated these two things as if they were the same, but Firefox is a browser and Mozilla is the bigger project above Firefox and holds more items besides Firefox, am I right?

I actually talked on GitHub with the Mozilla team, not Firefox (I talked to them here), which is the team that is aware about the old Gravatar integration that used to appear here in the Support moz://a avatar and in the others Mozilla products, such as Firefox (Mozilla product that I use).

Cheers.

SUMO is SUpport.Mozilla.Org

There are no SUMO accounts used here since April 14, 2020 as I mentioned. This account was only used on support.mozilla.org then.

To post on here support.mozilla.org you need an Firefox Account (as you are using to post in this thread) and one is new here you will create one to post with if you do not already have a Firefox Account to use. https://support.mozilla.org/en-US/kb/firefox-accounts-supportmozillaorg

The Mozilla services you can use Firefox Accounts for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

Mozilla is the company as they make the Firefox web browsers for desktop and mobile versions for iOS (iPhone/iPad) and Android.

Also note, if you post a reply here that has links that are not whitelisted, it may likely get auto flagged for moderation as to why you now have three same replies. The auto flagging is being used due to spammers that occasionally try to spam here.

SUMO is SUpport.Mozilla.Org There are no SUMO accounts used here since April 14, 2020 as I mentioned. This account was only used on support.mozilla.org then. To post on here support.mozilla.org you need an Firefox Account (as you are using to post in this thread) and one is new here you will create one to post with if you do not already have a Firefox Account to use. https://support.mozilla.org/en-US/kb/firefox-accounts-supportmozillaorg The Mozilla services you can use Firefox Accounts for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account Mozilla is the company as they make the Firefox web browsers for desktop and mobile versions for iOS (iPhone/iPad) and Android. Also note, if you post a reply here that has links that are not whitelisted, it may likely get auto flagged for moderation as to why you now have three same replies. The auto flagging is being used due to spammers that occasionally try to spam here.

Hi, James

Thanks for explain what SUMO is, now I know.

And thanks for the other explanations too, now everything is clearer about the Mozilla ecosystem.

Ah, about the triple post with almost the same message: I did that because I needed to see the final message quicker, I was editing/choosing better words and waiting a moderator would take some time. But don't worry, I've cleaned up the identical posts as soon as it were approved, so the thread didn't get polluted.

Cheers.

EDIT: James, can you please mark this question as solved? I tried to mark by clicking on this link sent to my e-mail but it doesn't work (don't know why), so I'm asking you to do it for me. Thanks for everything.