חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Help needed with diagnosing Thunderbird profile issue

  • 1 תגובה
  • 0 have this problem
  • 4 views
  • תגובה אחרונה מאת david

more options

Hi all

I've an issue. I've copied a profile from another machine (which works correctly there) and am trying to get this working but it continually crashes.

I'm really pulling my hair out.

Thunderbird runs with a new, clean profile, but whn using the profile manager to point to this new directory it crashes.

This is the error in the event viewer:- Faulting application name: thunderbird.exe, version: 102.0.2.0, time stamp: 0x62c892aa Faulting module name: combase.dll, version: 10.0.22000.778, time stamp: 0x61943c4d Exception code: 0xc0000005 Fault offset: 0x0000000000034393 Faulting process ID: 0x22d8 Faulting application start time: 0x01d89a893186203c Faulting application path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report ID: 061bf932-7d20-419a-95ef-91b6c9123e90 Faulting package full name: Faulting package-relative application ID:

I've tried deleting the lock files and most other suggestions such as re-installing Thunderbird but to no avail.

Is there a guide to step through in troubleshooting profile issues as I know for sure it's something in there that's causing the crash?

Chris

Hi all I've an issue. I've copied a profile from another machine (which works correctly there) and am trying to get this working but it continually crashes. I'm really pulling my hair out. Thunderbird runs with a new, clean profile, but whn using the profile manager to point to this new directory it crashes. This is the error in the event viewer:- Faulting application name: thunderbird.exe, version: 102.0.2.0, time stamp: 0x62c892aa Faulting module name: combase.dll, version: 10.0.22000.778, time stamp: 0x61943c4d Exception code: 0xc0000005 Fault offset: 0x0000000000034393 Faulting process ID: 0x22d8 Faulting application start time: 0x01d89a893186203c Faulting application path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report ID: 061bf932-7d20-419a-95ef-91b6c9123e90 Faulting package full name: Faulting package-relative application ID: I've tried deleting the lock files and most other suggestions such as re-installing Thunderbird but to no avail. Is there a guide to step through in troubleshooting profile issues as I know for sure it's something in there that's causing the crash? Chris

כל התגובות (1)

more options

I'm not that technical, but I do know that profiles are not downward compatible. It will help if you post the version of Thunderbird for each PC.