Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

tried all that, no change.... and RBC is adamant it is a Mozilla problem which I am with them on as I can log in at work and on other computers

Hi, so uBlock Origin is not an issue when you tried in Safe Mode ? What antivirus/firewall program are you using ? There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate which causes a issue.

You can try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

Please update your Flash 27.0 r0 Flash Player Version: 29.0.0.140 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

Still not working.. Ublock doesn't matter I have had it off, on, blocked on that page, and in normal AND safe mode

I use McAfee security which is provided and updated regularly by my service provider - Bell Canada..

uninstall and reinstall did nothing... the page loads normally using internet explorer so guess I will do my banking on a that... sigh...

RBC online banking is the ONLY page affected so very bizarre...maybe after another update down the road it will sort itself out

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and
• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Cookies; Delete cookies to remove the information websites have stored on your computer {web link}

• Cache; How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

This issue can be caused by corrupted Cookies or Cookies that are blocked.

• check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

• Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

• Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and Cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Yes finally thank you cor-el it was clearing the cookies for just the site I just deleted them all and now it works... although earlier I had cleared my cookies and cache too but whatever it now stays logged in... I also adjusted my permissions didn't even know that was there so I even learned something new thanks a bunch .. and off to delete internet explorer once again from my computer yay

Do Not delete internet explorer. It is a part of Window and the updater program uses it.