http://kb.mozillazine.org/Recovering_a_missing_profile

Thanks for the pointer , but I already tried all the steps outlined in "Recovering a missing profile" While I can view profiles.ini and it points to my profile correctly, Thunderbird acts as if it is finding nothing there. It shows me no emails, it has no login or server info, etc. My Mail folder is there with 17+GB of emails, but thunderbird for whatever reason is not seeming to be able to access it.

I have also created a new profile, and copies the Mail and IMAP folders to the new profile. There, also, the mail is not accessible.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Please indicate whether this is the old or the new profile.

Also, please post the contents of your profiles.ini.

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 45.4.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder (Local drive) Application Build ID 20160928132736 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? Crash Reports Report ID Submitted bp-6be7305f-c1c4-4b24-a051-4e8e92161103 11/2/2016 bp-46257f2d-e026-4046-b69a-3efcb2161101 11/1/2016 bp-8342f00f-1226-4dd4-b28e-91b052161028 10/28/2016 bp-5a27307c-286a-4d7d-8098-6701f2161009 10/9/2016 bp-b775df51-9f94-4fdf-addd-f5a932161003 10/3/2016

All Crash Reports Extensions Name Version Enabled ID ProfileSwitcher 1.7.6.1 true {fa8476cf-a98c-4e08-99b4-65a69cb4b7d4} Google Search for Thunderbird 1.0 false [email protected] Lightning 4.7.4 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value accessibility.lastLoadDate 1478273261 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false dom.apps.reset-permissions true extensions.lastAppVersion 45.4.0 font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.crash-guard.glcontext.appVersion 45.4.0 gfx.crash-guard.glcontext.deviceID 0x6611 gfx.crash-guard.glcontext.driverVersion 21.19.137.1 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.glcontext 2 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 50fc1abe-24e6-49a7-826b-da97f468411 network.cookie.prefsMigrated true places.database.lastMaintenance 1478271486 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true Graphics Adapter Description AMD Radeon R7 200 Series Vendor ID 0x1002 Device ID 0x6611 Adapter RAM 2048 Adapter Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version 21.19.137.1 Driver Date 9-16-2016 Direct2D Enabled false DirectWrite Enabled false (10.0.14393.351) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows 0 AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

[General] StartWithLastProfile=1

[Profile0] Name=VIvs IsRelative=0 Path=D:\VivsEmail\VivsEmail\Profiles\6ghbnm9p.default Default=1

This is a copy of the profile from the drive with the network issues. I copied the entire directory structure to a local drive, and pointed the Path, above, to it.

Thunderbird acts as if it is finding nothing there.

From the Troubleshooting Information there are no accounts set up in that profile at all.

There have been a number of reports in this forum that Windows did not copy all files and directories of a profile.

How exactly did you pull the profile off the network drive?

Can you check that all files and directories have been copied?

It may be more safe to put everything into an archive (e.g. zip) and then transferring that, instead of plain copying to a local drive.

Hi

 Actually I did exactly that, I zipped them over on a device physically connected to the networked drive, then copied it to my desktop and unzipped.
 I get the same response from the program (ie no mail or anything) no matter if I point it at 

1) The original networked drive copy 2) The copy I moved to my desktop machine 3) A new profile I set up, and then copied the Mail and Imap folders to.

Seems that _something_ is messed up , some file within my profile got corrupted when the network failed and thunderbird crashed. But I am unsure just what to do to try and fix it. I now have several days of emails piled up on my ISP, but don't know how I should proceed, so that I can access both my old and my current emails. (ie I could presumably create a whole other profile, and download my new emails to it, but then I'd not have access to my old ones.)

Just to confirm this.

Does the path to your profile in profiles.ini match the real location?

profiles.ini: Path=D:\VivsEmail\VivsEmail\Profiles\6ghbnm9p.default

The two nested 'VivsEmail' folders look a bit odd to me.

Yes, it does, I created the new VivsEmail directory and then unzipped the zip into it, and it already included that directory. So , rather than muck around more and potentially create more issues, I just left it.

Anyone? I'd really like to get my mail back. It is entirely possible I am doing something incorrectly, or that a file was corrupted.... What can/should I do to to access my old email?

This is more or less speculation.

The account(s) are defined in a file prefs.js in your profile. If this file is damaged then you may see the effect that Thunderbird does not recognize an existing account.

Check your prefs.js for any prefs like: user_pref("mail.account.account10.server", "server10");

and

user_pref("mail.identity.id10.xxx

Do you have anything like that?

Here is my prefs file from %appdata%/Thunderbird

1. Mozilla User Preferences

/* Do not edit this file.

*
* If you make changes to this file while the application is running,
* the changes will be overwritten when the application exits.
*
* To make a manual change to preferences, you can visit the URL about:config
*/

user_pref("accessibility.lastLoadDate", 1470776815); user_pref("app.update.lastUpdateTime.xpi-signature-verification", 0); user_pref("browser.cache.disk.capacity", 358400); user_pref("browser.cache.disk.filesystem_reported", 1); user_pref("browser.cache.disk.smart_size.first_run", false); user_pref("browser.cache.disk.smart_size.use_old_max", false); user_pref("browser.cache.disk.smart_size_cached_value", 358400); user_pref("browser.search.countryCode", "US"); user_pref("browser.search.region", "US"); user_pref("calendar.list.sortOrder", "3e894fc5-a6fd-4278-8fc3-b26736f3a7e6"); user_pref("calendar.registry.3e894fc5-a6fd-4278-8fc3-b26736f3a7e6.calendar-main-default", true); user_pref("calendar.registry.3e894fc5-a6fd-4278-8fc3-b26736f3a7e6.calendar-main-in-composite", true); user_pref("calendar.registry.3e894fc5-a6fd-4278-8fc3-b26736f3a7e6.name", "Home"); user_pref("calendar.registry.3e894fc5-a6fd-4278-8fc3-b26736f3a7e6.type", "storage"); user_pref("calendar.registry.3e894fc5-a6fd-4278-8fc3-b26736f3a7e6.uri", "moz-storage-calendar://"); user_pref("calendar.timezone.local", "America/Los_Angeles"); user_pref("calendar.ui.version", 1); user_pref("datareporting.sessions.current.activeTicks", 12); user_pref("datareporting.sessions.current.clean", true); user_pref("datareporting.sessions.current.firstPaint", 9995); user_pref("datareporting.sessions.current.main", 1758); user_pref("datareporting.sessions.current.startTime", "1470776747028"); user_pref("datareporting.sessions.current.totalTime", 71); user_pref("dom.apps.reset-permissions", true); user_pref("extensions.blocklist.pingCountVersion", 0); user_pref("extensions.bootstrappedAddons", "{}"); user_pref("extensions.databaseSchema", 17); user_pref("extensions.e10sBlockedByAddons", true); user_pref("extensions.enabledAddons", "%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.2.0"); user_pref("extensions.getAddons.databaseSchema", 5); user_pref("extensions.installedDistroAddon.{e2fda1a4-762b-4020-b5ad-a41df1933103}", true); user_pref("extensions.lastAppVersion", "45.2.0"); user_pref("extensions.lastPlatformVersion", "45.2.0"); user_pref("extensions.pendingOperations", false); user_pref("extensions.shownSelectionUI", true); user_pref("extensions.systemAddonSet", "{\"schema\":1,\"addons\":{}}"); user_pref("extensions.xpiState", "{\"app-profile\":{\"{e2fda1a4-762b-4020-b5ad-a41df1933103}\":{\"d\":\"C:\\\\Users\\\\info_000\\\\AppData\\\\Roaming\\\\Thunderbird\\\\extensions\\\\{e2fda1a4-762b-4020-b5ad-a41df1933103}\",\"e\":true,\"v\":\"4.7.2\",\"st\":1470776749992,\"mt\":1470776749718}},\"app-global\":{\"{972ce4c6-7e08-4474-a285-3208198ce6fd}\":{\"d\":\"C:\\\\Program Files (x86)\\\\Mozilla Thunderbird\\\\extensions\\\\{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi\",\"e\":true,\"v\":\"45.2.0\",\"st\":1467301133000}}}"); user_pref("font.name.monospace.el", "Consolas"); user_pref("font.name.monospace.x-cyrillic", "Consolas"); user_pref("font.name.monospace.x-unicode", "Consolas"); user_pref("font.name.monospace.x-western", "Consolas"); user_pref("font.name.sans-serif.el", "Calibri"); user_pref("font.name.sans-serif.x-cyrillic", "Calibri"); user_pref("font.name.sans-serif.x-unicode", "Calibri"); user_pref("font.name.sans-serif.x-western", "Calibri"); user_pref("font.name.serif.el", "Cambria"); user_pref("font.name.serif.x-cyrillic", "Cambria"); user_pref("font.name.serif.x-unicode", "Cambria"); user_pref("font.name.serif.x-western", "Cambria"); user_pref("font.size.fixed.el", 14); user_pref("font.size.fixed.x-cyrillic", 14); user_pref("font.size.fixed.x-unicode", 14); user_pref("font.size.fixed.x-western", 14); user_pref("font.size.variable.el", 17); user_pref("font.size.variable.x-cyrillic", 17); user_pref("font.size.variable.x-unicode", 17); user_pref("font.size.variable.x-western", 17); user_pref("gecko.buildID", "20160630070546"); user_pref("gecko.mstone", "45.2.0"); user_pref("gfx.crash-guard.glcontext.appVersion", "45.2.0"); user_pref("gfx.crash-guard.glcontext.deviceID", "0x6611"); user_pref("gfx.crash-guard.glcontext.driverVersion", "15.300.1025.1001"); user_pref("gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle", true); user_pref("gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle", true); user_pref("gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11", false); user_pref("gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp", false); user_pref("gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11", true); user_pref("gfx.crash-guard.status.glcontext", 2); user_pref("mail.ab_remote_content.migrated", 1); user_pref("mail.attachment.store.version", 1); user_pref("mail.default_charsets.migrated", 1); user_pref("mail.folder.views.version", 1); user_pref("mail.font.windows.version", 2); user_pref("mail.openMessageBehavior.version", 1); user_pref("mail.rights.version", 1); user_pref("mail.spam.version", 1); user_pref("mail.taskbar.lastgroupid", "8216C80C92C4E828"); user_pref("mail.ui-rdf.version", 11); user_pref("mail.winsearch.firstRunDone", true); user_pref("mailnews.database.global.datastore.id", "3baba5ef-6d2d-479c-909b-c191ab54167"); user_pref("mailnews.quotingPrefs.version", 1); user_pref("mailnews.start_page_override.mstone", "45.2.0"); user_pref("mailnews.tags.$label1.color", "#FF0000"); user_pref("mailnews.tags.$label1.tag", "Important"); user_pref("mailnews.tags.$label2.color", "#FF9900"); user_pref("mailnews.tags.$label2.tag", "Work"); user_pref("mailnews.tags.$label3.color", "#009900"); user_pref("mailnews.tags.$label3.tag", "Personal"); user_pref("mailnews.tags.$label4.color", "#3333FF"); user_pref("mailnews.tags.$label4.tag", "To Do"); user_pref("mailnews.tags.$label5.color", "#993399"); user_pref("mailnews.tags.$label5.tag", "Later"); user_pref("mailnews.tags.version", 2); user_pref("network.cookie.prefsMigrated", true); user_pref("signon.importedFromSqlite", true); user_pref("toolkit.telemetry.cachedClientID", "09d4e813-912a-4422-90d1-a187a5c4876f"); user_pref("toolkit.telemetry.previousBuildID", "20160630070546");

Is that all?

That is the whole file in that location, yes. I have not checked to see if there is another version in any of the profile copies?

There are no accounts defined in your prefs.js. That is the reason why you won't see any messages, even if the mail files are all in your profile.

Do you have a good prefs.js in an older backup?

Looks like the prefs was not included in the backups (yay IT guy, not!) just the profile

There must be some way to reconstruct?

prefs.js is part of the profile. If you do have an older backup of the profile with a good prefs.js file (i.e. including your accounts) simply copy it back.

If you don't have an older backup with a good prefs.js file please say so, and we'll try something else.

Thanks, the profile has a prefs.js, but it had next to nothing in it, and was last modified in 2007.

 I created another new profile so I can at least access my new mail and that seems to be working OK.  Ill just have to keep trying to figure out how to access the old stuff too.  Thanks for the help

Please try to avoid starting a line in your postings here with white space, since this forum's software takes that as instruction to display the line verbatim, without any wrapping. It's intended for code snippets and the like.

Please try to avoid starting a line in your postings here with white space, since this forum's software takes that as instruction to display the line verbatim, without any wrapping. It's intended for code snippets and the like.

VivsEZ said

Thanks, the profile has a prefs.js, but it had next to nothing in it, and was last modified in 2007. I created another new profile so I can at least access my new mail and that seems to be working OK. Ill just have to keep trying to figure out how to access the old stuff too. Thanks for the help