We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה נסגר והועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I was responding on original thread, and that disappeared too. I can no longer access Firefox

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I just provided content and clicked the "troubleshooting "Automatically add" button and my content disappeared. I will start over, being as brief as I can. 1) I had just finished a post and wanted to add media. That button disappeared. Tried to find it with no success. Posted a query. Thought I would publish post w/out the picture, and discovered the "Publish" button was also missing. Posted a second query. After some time, jscher2000 responded to first query. Tried to follow instructions. Yes, WordPress Blog. Followed instructions, I think correctly, cleared cache, I think, got down to try reloading page, and it didn't help. I realized I hadn't answered current Firefox question, Couldn't remember, went to Mozilla to check. I do have latest. Button on that website said "Refresh Firefox" Punched that and my blog and Firefox disappeared from my computer and I am now contacting you on Edge. I wrote this all out once before, clicked Automatically add, and everything I had written disappeared. WTH? I am now afraid to click on any Mozilla button. I may disappear next. I'm just an old lady with a blog that I can't access, with limited ability to speak computerese.

I just provided content and clicked the "troubleshooting "Automatically add" button and my content disappeared. I will start over, being as brief as I can. 1) I had just finished a post and wanted to add media. That button disappeared. Tried to find it with no success. Posted a query. Thought I would publish post w/out the picture, and discovered the "Publish" button was also missing. Posted a second query. After some time, jscher2000 responded to first query. Tried to follow instructions. Yes, WordPress Blog. Followed instructions, I think correctly, cleared cache, I think, got down to try reloading page, and it didn't help. I realized I hadn't answered current Firefox question, Couldn't remember, went to Mozilla to check. I do have latest. Button on that website said "Refresh Firefox" Punched that and my blog and Firefox disappeared from my computer and I am now contacting you on Edge. I wrote this all out once before, clicked Automatically add, and everything I had written disappeared. WTH? I am now afraid to click on any Mozilla button. I may disappear next. I'm just an old lady with a blog that I can't access, with limited ability to speak computerese.

כל התגובות (1)

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Here is a link to your question:

https://support.mozilla.org/questions/1136534