Firefox crashes daily in plugin container on Facebook
OK - I have searched and Googled.
This happens with FF 46 32 bit, 64 bit, portable, on Win 7 32 bit, 64 bit and windows 10. It happen in safe mode. It has all plugins up to date. I t has remove all but needed and non removable add ins - such as Flash, Acrobat Reader, etc. It happens on computers with plenty of RAM (16 GB). Oddly enough, it happens worse with safe mode and plugin container is run-a-way. With normal mode, it appears that plugin container is under control and Firefox itself runs amuck.
So - totally repeatable. Page down in Firefox with one or 50 tabs open - no matter. It will crash. Goes black, or stops responding. Until Firefox closes. NEVER happens with Edge for example.
I have to think it is a Firefox memory leak, but even using Firemin does not help much if at all.
What can be done? I have done my homework!
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 46.0.1.5966 Application Timestamp: 572818c9 Fault Module Name: mozglue.dll Fault Module Version: 46.0.1.5966 Fault Module Timestamp: 572808c3 Exception Code: 80000003 Exception Offset: 0000efdc OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
More info, of course. End of my rope on this one....
Thanks.
~Bob
פתרון נבחר
Yes noted thanks. We are not yet certain of course if this will remain the case when Firefox 50 makes it through to Release.
Read this answer in context 👍 0כל התגובות (20)
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
Adobe PDF Plug-In For Firefox and Netscape 11.0.10
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.
This is not a cure, but should let the web page load without crashing.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Thanks Fred. I have the latest video drivers. Should have mentioned that. Also removed things never used there like the "3D" sections of the drivers.
Also, I have both adobe Acrobat PRO and Acrobat Reader which is why two show. I will never update to anything in the Adobe Cloud, so I stop there. It will not be updated. I highly doubt this causes the crash in Facebook as I have never seen a pdf on all my years on Facebook. I can try to remove one if you REALLY think that could be the cause, but I think very doubtful.
Protected mode disabled in Flash long ago. As well, hardware acceleration both in Firefox AND in Flash.
I will look into Flash Block....
Odd, i have reported this 3-4 times in last days (I usually do not report) but only one listed in about:crashes....
bp-408d492d-6025-4a55-992e-ad1e72160521
Thanks.
~Bob
OK, Flash Block works, BUT because plugin-container does not load!! And it does not even show a preview of the video so wastes a lot of time. And then take a long time to load when a video is chosen. But memory used by Firefox is low.
So, you are assuming the issue is Flash. It might be, but I do not know that yet. A big questions is why does Edge doe everything on Facebook as expected with no crashes? But not Firefox? I have to think (maybe wrong) there is a runaway memory leak that appears to be in Firefox rather than plugin-container, but reports as it is plugin-container.
What else can we do to try to solve this?
Appreciate your help. Off for a few hours and back and will try next suggestions.
~Bob
bp-408d492d-6025-4a55-992e-ad1e72160521
Signature: OOM | small
Attention Sumo's there are 35 related bug reports
https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
השתנתה ב־ על־ידי FredMcD
Not sure what your last reply means, Fred? Attn: Sumo's?
Back in 3 hours or so. Thanks for sticking with this with me.
~Bob
Got rid of the acrobat pro and and if anything. more sensitive to crashing/ This one shut it all down:
bp-9384f603-7990-4014-877e-02d522160521
Signature @0x0 | nvumdshim.dll@0x254b0
nvumdshim.dll = NVIDIA Corp
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
FredMcD said
Signature @0x0 | nvumdshim.dll@0x254b0 nvumdshim.dll = NVIDIA Corp
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Latest nvidia drivers. Thought I mentioned that up a ways. Also thought I mentioned protected mode and acceleration disabled everywhere. Quite some time ago.
So what is the significance of mozglue.dll? And why is the crash in plugin container yet you keep pointing to flash player? And why doesn't this happen with Edge if it is a Flash issue?
Obviously I do not have those answers. But I can browse anywhere and even Facebook for a number of pages before this happens. It seems that it is Firefox running amok with 3-4 GB of RAM being used.
But, I appreciate the links and interest and would love to solve this. From the Google searches I ran. I am not the only one with this.
~Bob
cor-el said
You can try to disable hardware acceleration in Firefox.You need to close and restart Firefox after toggling this setting. You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Thanks Corel. Must not have not mentioned that I tried that early on. ALL hardware accelerations and protected modes disabled. And Nvidia drivers most recent. And 3D driver uninstalled as not needed.
What do the crash reports tell you all?
~Bob
Still poking around. Today I went to programs and features and found I have BOTH Adobe Flash Player 16 Activex and Adobe Flash Player 21 NPAPI installed. Should I? Does anything other than Firefox use these (other browsers, for example)? Could this be a clue?
Thanks.
~Bob
Seems the "16" is for IE. i did not remove it.
Another crash:
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 46.0.1.5966 Application Timestamp: 572818c9 Fault Module Name: mozglue.dll Fault Module Version: 46.0.1.5966 Fault Module Timestamp: 572808c3 Exception Code: 80000003 Exception Offset: 0000efdc OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
bp-5ef733d9-cd52-41ac-a556-dc2fd2160522
~Bob
Adobe Flash Player 16 is out of date. Please use Win IE to update it.
bp-5ef733d9-cd52-41ac-a556-dc2fd2160522
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 1270298 REOPENED --- OOM crash on code.org tutorial running in a VM
1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
השתנתה ב־ על־ידי FredMcD
FredMcD said
Adobe Flash Player 16 is out of date. Please use Win IE to update it. bp-5ef733d9-cd52-41ac-a556-dc2fd2160522 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1270298 REOPENED --- OOM crash on code.org tutorial running in a VM 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
I DID mention this happens on THREE computers, yes? So SFC is not very likely to have an issue on Win 7 32, Win7 64 and Win10 - which HAS had SFC run very recently.
I DID mention several times I have the latest Nvidia drivers.
And Unsure why Adobe 16 for IE would affect Firefox?? My IE is well out of date as well. And only ever used if I have a FF issue.
Can we ever address why this seems to have issues in mozglue.dll (never talked about) ? Is there any way to just get rid of plugin container? Does not seem to do much to avoid Firefox crashing.
~Bob
Flash Active X for IE updated to 21.
I doubt this will make a change but I would love to be wrong :)
~Bob
Any other ideas folks? Still happens daily. Will this be fixed in a future version? Cannot imagine I am the only one with this issue.
Thanks.
~Bob
I've called the big guys to help you. Good luck.
Thanks. Will look forward to the reinforcements arriving :)
Anxiously awaiting the big guns. So tired of crashing.....