Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

My thinderbird keeps crashing. And the email name and subject will not display in top window. Can you help?

  • 1 תגובה
  • 1 has this problem
  • 4 views
  • תגובה אחרונה מאת Wayne Mery

cmsweb
cmsweb
more options

Hello, I cannot see the email subject line, date and etc. See the screenshot down below. Also, Thunderbird keeps crashing when I view these emails...not every time, but 35% of the time. See crash report below:

Accessibility: Active AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3345 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.1 AvailablePageFile: 10393858048 AvailablePhysicalMemory: 9605857280 AvailableVirtualMemory: 3868352512 BIOS_Manufacturer: INSYDE Corp. BlockedDllList: BreakpadReserveAddress: 41943040 BreakpadReserveSize: 67108864 BuildID: 20151228123010 CrashTime: 1452634076 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1452630317 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 10842 StartupTime: 1452634041 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14747320320 TotalPhysicalMemory: 12801163264 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello, I cannot see the email subject line, date and etc. See the screenshot down below. Also, Thunderbird keeps crashing when I view these emails...not every time, but 35% of the time. See crash report below: Accessibility: Active AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3345 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.1 AvailablePageFile: 10393858048 AvailablePhysicalMemory: 9605857280 AvailableVirtualMemory: 3868352512 BIOS_Manufacturer: INSYDE Corp. BlockedDllList: BreakpadReserveAddress: 41943040 BreakpadReserveSize: 67108864 BuildID: 20151228123010 CrashTime: 1452634076 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1452630317 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 10842 StartupTime: 1452634041 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14747320320 TotalPhysicalMemory: 12801163264 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

כל התגובות (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

For better instructions about crashes please see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Please post your crash ID here. Thanks.