Press the information link. What does it say?

Make sure that all programs and system files are up to date.

Windows, Firefox, all Plugins and everything else is up to date, i just checked.

The link just redirects me to this (german website incoming!) There's nothing more to it, no crash report window or anything.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

niko.goetze said

The link just redirects me to this (german website incoming!)

@ FredMcD :

This is the link in English :

https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox

niko.goetze said

But since it doesn't show a plugin name, i'm not sure what crashes there exactly...

    Your screenshot shows the Flash icon .....

Would you please make sure that your Flash is up to date ?

The latest version is 32.0.0.344.

McCoy said

Would you please make sure that your Flash is up to date ? The latest version is 32.0.0.344.

Yes, it's up to date. I just reinstalled the newest version to check, no changes.

Here's the requested info:

Allgemeine Informationen

Name: Firefox Version: 74.0 Build-ID: 20200309095159 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 Betriebssystem: Windows_NT 10.0 Starter-Prozess: Aktiviert Fenster mit mehreren Prozessen: 1/1 aktiviert (Standard) Externe Prozesse: 5 Unternehmensrichtlinien: Inaktiv Google-Location-Service-Schlüssel: Gefunden Google-Safebrowsing-Schlüssel: Gefunden Mozilla-Location-Service-Schlüssel: Gefunden Abgesicherter Modus: false

Absturzberichte der letzten 3 Tage

Firefox-Funktionen

Name: DoH Roll-Out Version: 1.3.0 ID: [email protected]

Name: Firefox Screenshots Version: 39.0.0 ID: [email protected]

Name: Form Autofill Version: 1.0 ID: [email protected]

Name: Web Compat Version: 7.0.0 ID: [email protected]

Name: WebCompat Reporter Version: 1.1.0 ID: [email protected]

Externe Prozesse

Typ: Webinhalt Anzahl: 3 / 8

Typ: Erweiterung Anzahl: 1

Typ: GPU Anzahl: 1

Erweiterungen

Name: Amazon Container Version: 2.0.0 Aktiviert: true ID: @contain-amzn

Name: Amazon.de Version: 1.1 Aktiviert: true ID: [email protected]

Name: Bing Version: 1.1 Aktiviert: true ID: [email protected]

Name: Bloody Vikings! Version: 0.9.4 Aktiviert: true ID: [email protected]

Name: Der beste Weg deine Abonnements zu gruppieren Version: 7.0.1 Aktiviert: true ID: [email protected]

Name: Disconnect for Facebook™ Version: 0.1.6 Aktiviert: true ID: {02bf35c3-6f86-4eb4-bea8-e70bc294a7dc}

Name: DuckDuckGo Version: 1.0 Aktiviert: true ID: [email protected]

Name: DuckDuckGo Privacy Essentials Version: 2019.12.12 Aktiviert: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: eBay Version: 1.0 Aktiviert: true ID: [email protected]

Name: Ecosia Version: 1.0 Aktiviert: true ID: [email protected]

Name: Facebook Container Version: 2.1.0 Aktiviert: true ID: @contain-facebook

Name: Ghostery – datenschutzorientierter Werbeblocker Version: 8.4.6 Aktiviert: true ID: [email protected]

Name: Google Version: 1.0 Aktiviert: true ID: [email protected]

Name: Google Container Version: 1.5.0 Aktiviert: true ID: @contain-google

Name: LEO Eng-Deu Version: 1.0 Aktiviert: true ID: [email protected]

Name: Nano Adblocker Version: 1.0.0.140 Aktiviert: true ID: {af881826-e0f9-4b97-898a-a416dc473545}

Name: Nano Defender for Firefox Version: 15.0.0.194 Aktiviert: true ID: {fcf60470-b210-4c17-969e-9ae01491071e}

Name: Privacy Badger Version: 2020.2.19 Aktiviert: true ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: Privacy Possum Version: 2019.7.18 Aktiviert: true ID: woop-NoopscooPsnSXQ@jetpack

Name: Private Bookmarks Version: 0.1.19a Aktiviert: true ID: private-bookmarks@rharel

Name: Twitter Container Version: 1.3.1 Aktiviert: true ID: @contain-twitter

Name: Wikipedia (de) Version: 1.0 Aktiviert: true ID: [email protected]

Sicherheitssoftware

Typ:

Typ:

Typ: Windows-Firewall

[Part II]

Grafik

Allgemeine Merkmale Compositing: WebRender Asynchrones Wischen und Zoomen: Mausrad-Eingabe aktiviert; Ziehen der Bildlaufleiste aktiviert; Tastatur aktiviert; automatischer Bildlauf aktiviert WebGL-1-Treiber: WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000105d573) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL-1-Treiber: Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0) WebGL-1-Treiber: Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3885ee272685) WebGL-1-Treiber: Erweiterungen: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL-1-Erweiterungen: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL-2-Treiber: WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000105d573) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d

Hi niko.goetze

Amazon Music works fine on my Windows 10 machines.

Have you tried Windows Safe Mode (which is different from Firefox Safe Mode)?

https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode

If Windows 10 safe mode doesn't work then try scanning your system for malware using malwarebytes.

Cheers! ...Roland

Hey Roland and sorry for this late reply. I actually kinda forgot about this ticket.

It turns out, that it seems to be a problem with my pc. Using my laptop with a synced firefox account amazon musicruns fine, even the app. I had the same add-ons, same settings, etc. Even after completly reinstalling my OS, the problem keeps occuring, so i believe something is going wrong on my end. I still haven't found a solution to this problem, but if i do, i'll reply to this thread again.

Thank you all for your help and have a nice weekend! :-)

Edit: I just remembered, that the website is now working properly in regards of playing music, but if i connect my second monitor, as soon as the music starts the monitor stops displaying my desktop and just looses the connection. It's not crashing, just flickering and turning black. That proves my point of it being some kind of windows-related problem even further, even though i have absolutly no idea, what causes such a weird problem. The app is still crashing though.

See also:

• https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox

It is weird that Amazon uses Flash and not the HTML5 media player.

Does is has any effect if you disable Flash via the about:addons page (Never Activate) ?

Well, icouldn't send a crash-report before. Clicking the button didn't do anything.

No, it doesn't matter whether i had flash active or not. I can't replicate that problem now, because after the reinstallation of my OS the problem changed to this monitor-crash-thing. And again, i'm not sure if that is firefox related :D