Firefox crashes
Can someone assist in the translation of this problem from the crash files?
AdapterDeviceID: 0x1056 AdapterDriverVersion: 8.17.12.6696 AdapterSubsysID: 14931028 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 AvailablePageFile: 5000785920 AvailablePhysicalMemory: 1613492224 AvailableVirtualMemory: 3399159808 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 47841280 BreakpadReserveSize: 41943040 BuildID: 20141113143407 CrashTime: 1416852656 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1416837376 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1056, AdapterSubsysID: 14931028, AdapterDriverVersion: 8.17.12.6696 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0116, AdapterSubsysID2: 14931028, AdapterDriverVersion2: 8.15.10.2347D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1868 StartupTime: 1416850905 SystemMemoryUsePercentage: 61 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8338415616 TotalPhysicalMemory: 4170203136 TotalVirtualMemory: 4294836224 URL: http://www.amazon.com/gp/product/B0007PN9Y2/?tag=delt-20&m=ATVPDKIKX0DER Vendor: Mozilla Version: 33.1.1 Winsock_LSP: Pearl Software,Inc. MSAFD Tcpip [TCP/IP] : 2 : 1 : lspent7.dll
Pearl Software,Inc. MSAFD Tcpip [UDP/IP] : 2 : 2 : Pearl Software,Inc. MSAFD Tcpip [TCP/IPv6] : 2 : 1 : lspent7.dll Pearl Software,Inc. MSAFD Tcpip [UDP/IPv6] : 2 : 2 : Pearl Software,Inc. RSVP TCPv6 Service Provider : 2 : 1 : lspent7.dll Pearl Software,Inc. RSVP TCP Service Provider : 2 : 1 : Pearl Software,Inc. RSVP UDPv6 Service Provider : 2 : 2 : lspent7.dll Pearl Software,Inc. RSVP UDP Service Provider : 2 : 2 : MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Echo7 Layered Provider : 0 : 1 : lspent7.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (3)
hello trnetwork, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. these will provide better information in assessing the crashes. thank you!
Here is what I captured. Report ID Date Submitted bp-d7691174-1ad5-468a-9e5e-cfe4a2141210 12/10/2014 1:49 PM bp-48fe3a95-b006-4f46-88d4-283642141210 12/10/2014 12:53 PM bp-838cb43c-f676-4e7c-840a-727122141125 11/25/2014 6:48 PM bp-0d493a8d-d6b9-4b70-93a3-375c72141124 11/24/2014 6:24 PM bp-f1521f92-8465-4643-977e-b417d2141124 11/24/2014 4:48 PM bp-596ae04f-59d6-4c04-9a9f-4705c2141124 11/24/2014 4:40 PM bp-f1053850-73ae-4177-9126-3b9b02141124 11/24/2014 2:43 PM bp-4aa7431b-5383-4210-99bf-b5e632141124 11/24/2014 9:34 AM bp-42e720b8-730c-4ce3-920d-884ac2141124 11/24/2014 8:56 AM bp-55bbff0f-19e2-44a3-b7b4-240f22141111 11/10/2014 8:58 PM
thank you, those crashes are all reated to your graphics hardware - please try updating your graphics driver from the support site of your notebook's manufacturer, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
