If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

• https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I can't even get the browser open long enough to get anything like that information. The browser crashes immediately after clicking on the icon to open it. The only information I can provide is what is posted above from the details listed on the crash notification.

I'm going to send you a link to Firefox 27.0.1 by private message. After you run the installer, please try to get the crash IDs before exiting Firefox.

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

• https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

This is pretty much every crash report for the last month.

Report ID                              Date Submitted

bp-d5743242-0c48-4909-a67d-ceacc2140320 3/20/2014 1:29 AM
bp-e3cf704c-0ed2-478b-95b8-178562140320 3/20/2014 1:29 AM
bp-d48af7e4-d5d3-4926-9880-1c3192140320 3/20/2014 1:29 AM
bp-b55275cf-37fb-4944-a6ec-857982140320 3/20/2014 1:29 AM
bp-cbec4256-cd89-4f6b-807f-8e18f2140320 3/20/2014 1:29 AM
bp-d038db1b-4b8a-4b48-b3f1-c649c2140320 3/20/2014 1:29 AM
bp-29ce33c0-0dec-4040-98aa-d53852140320 3/20/2014 1:29 AM
bp-460c7270-9f71-4624-9092-9aed82140320 3/20/2014 12:30 AM
bp-a1852472-c91e-40f2-b92b-b731a2140320 3/20/2014 12:27 AM
bp-b3d7cfc9-1b35-4cef-a7c6-ac93b2140320 3/20/2014 12:10 AM
bp-0d816ad9-b20f-47f7-b97a-e41622140320 3/20/2014 12:10 AM
bp-5815d7fc-d572-48f0-a074-7a6bc2140320 3/19/2014 11:49 PM
bp-42ffa12b-3296-4b99-bb32-fd1812140320 3/19/2014 11:49 PM
bp-0dedf95d-304a-40c8-9844-ebf932140320 3/19/2014 11:49 PM
bp-ba60b45e-3464-400b-abce-b77bd2140320 3/19/2014 11:48 PM
bp-745b5d5d-a338-4eef-bb0a-9d3e62140320 3/19/2014 11:47 PM
bp-63f47a5e-e840-42a0-a1b3-af2502140320 3/19/2014 11:41 PM
bp-6e7ca720-0758-4426-849d-0533d2140320 3/19/2014 11:41 PM
bp-57f8242d-40c1-4839-af29-c0dcd2140320 3/19/2014 11:03 PM
bp-f9e7d1e5-cbd9-48a0-8b12-19c832140320 3/19/2014 11:02 PM
bp-605e3b3d-ba61-4af2-89cc-10b3b2140320 3/19/2014 11:02 PM

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

   Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
   In the Firefox options window click the Advanced tab, then select "General".
   In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
   Now, restart Firefox and see if the problems persist. 

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

No, that didn't help. Firefox is still crashing, I'm running the previous version though now, so at least I can get into firefox. My graphics drivers are up to date. And the problem isn't any extension or plugin because the crashes happen in safe mode as well.

Hey Everyone, there are ways to get crash Id's without downgrading, so please try those techniques in the future.

Tammy, Sorry you are having issues here. Can you please try creating a new profile, then updating to Firefox 28 and seeing if it will open in that profile?

Profile Manager - Create, remove or switch Firefox profiles

After waiting for several days and trying the update again, I am now able to run Firefox 28.

Can I please get a link to Firefox 27 too?

Hi nightopus, what issue are you having? If you are experiencing crashes in Firefox 28, could you start a new question with your system details and some recent crash IDs? See:

• The last section of this article describes how to submit crash data to Mozilla and post a link to it here for a volunteer to review: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

• You can start a new question at the following link. Scroll down past the suggestions to continue with the form (I think it has 3 different screens). https://support.mozilla.org/questions/new/desktop/fix-problems

Same problems with all updates so just reverted back to 18.0.2 and it is stable. I gave up trying to figure out why all the updates keeps crashing.

Hi B1975, I suggest starting a new question. There's a link at the top of each page here. If you can't run a recent version of Firefox, then for your security, it's time to switch to a different browser.