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My Firefox has been crashing continually today.

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Firefox keeps crashing. I've uninstalled and re-installed, but the same thing happens. I cannot open in safe mode.

Here are the latest crash reports: bp-5998f7a3-e65d-44fb-81e1-849d92161229 bp-2320421c-6ed1-4b74-bc9f-dedd12161229 bp-cc99ad94-bc98-4659-9196-19ed12161229 bp-ec11b171-4d75-41c6-b917-18e062161229 bp-f5bd986b-7d1c-4d18-a52d-e2e852161229

Report AdapterDeviceID: 0x130a AdapterDriverVersion: 15.201.1301.0 AdapterSubsysID: 221c103c AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3988451328 AvailablePhysicalMemory: 3361083392 AvailableVirtualMemory: 3800928256 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 112721920 BreakpadReserveSize: 67108864 BuildID: 20161208153507 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1483034002 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1483032545 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x130a, AdapterSubsysID: 221c103c, AdapterDriverVersion: 15.201.1301.0 FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1054 StartupTime: 1483034000 SystemMemoryUsePercentage: 54 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":"mozilla97","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla97"]},"system":{"memoryMB":7113,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":21,"model":48,"stepping":1,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":1896,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":713,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"},"binary":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"},"system":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon(TM) R5 Graphics","vendorID":"0x1002","deviceID":"0x130a","subsysID":"221c103c","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1301.0","driverDate":"8-19-2015","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17164},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web 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15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Adobe Acrobat","version":"15.20.20039.7108","description":"Adobe PDF Plug-In For Firefox and Netscape 15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17152},{"name":"Microsoft Office 2016","version":"16.0.6925.1048","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":17144},{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Microsoft Office 2016","version":"16.0.6925.1048","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":17144},{"name":"Java(TM) Platform SE 8 U111","version":"11.111.2.14","description":"Next Generation Java Plug-in 11.111.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_111","application/x-java-bean;jpi-version=1.8.0_111","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.111.2","application/x-java-applet;javafx=8.0.111"],"updateDay":17109},{"name":"Java Deployment Toolkit 8.0.1110.14","version":"11.111.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":17109},{"name":"Shockwave Flash","version":"24.0.0.186","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17148},{"name":"Blue Jeans Installation Plugin","version":"2.160.55.8","description":"Blue Jeans Installation Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeT

Firefox keeps crashing. I've uninstalled and re-installed, but the same thing happens. I cannot open in safe mode. Here are the latest crash reports: bp-5998f7a3-e65d-44fb-81e1-849d92161229 bp-2320421c-6ed1-4b74-bc9f-dedd12161229 bp-cc99ad94-bc98-4659-9196-19ed12161229 bp-ec11b171-4d75-41c6-b917-18e062161229 bp-f5bd986b-7d1c-4d18-a52d-e2e852161229 Report AdapterDeviceID: 0x130a AdapterDriverVersion: 15.201.1301.0 AdapterSubsysID: 221c103c AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3988451328 AvailablePhysicalMemory: 3361083392 AvailableVirtualMemory: 3800928256 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 112721920 BreakpadReserveSize: 67108864 BuildID: 20161208153507 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1483034002 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1483032545 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x130a, AdapterSubsysID: 221c103c, AdapterDriverVersion: 15.201.1301.0 FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1054 StartupTime: 1483034000 SystemMemoryUsePercentage: 54 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":"mozilla97","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla97"]},"system":{"memoryMB":7113,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":21,"model":48,"stepping":1,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":1896,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":713,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"},"binary":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"},"system":{"model":"SAMSUNG MZ7TE128HMGR-000H1","revision":"EXT09H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon(TM) R5 Graphics","vendorID":"0x1002","deviceID":"0x130a","subsysID":"221c103c","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1301.0","driverDate":"8-19-2015","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17164},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web 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15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Adobe Acrobat","version":"15.20.20039.7108","description":"Adobe PDF Plug-In For Firefox and Netscape 15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17152},{"name":"Microsoft Office 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Deployment Toolkit 8.0.1110.14","version":"11.111.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":17109},{"name":"Shockwave Flash","version":"24.0.0.186","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17148},{"name":"Blue Jeans Installation Plugin","version":"2.160.55.8","description":"Blue Jeans Installation Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeT

Opaite Mbohovái (2)

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Hi

Thank you for providing that information. I have had a look into it and the issue in relation to the Websense software you have installed, possibly within a corporate environment. This issue can arise when Websense does not update to take into account new versions of Firefox.

I recommend that you contact your corporate IT support team for help with this issue.

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