Failed to detect Internet connectivity - Windows
Firefox 20 and Thunderbird both stopped connecting to the Internet. I have gone through all the steps shown on this site as well as others:
1) Norton was getting error messages: Unauthorized access blocks (Access Process Data) for each bookmark linked clicked. The target was Siber Roboform. 2) I ran a Norton complete scan in Safe mode with no problems 3) I uninstalled Norton IS 4) I ran a Windows scan on connect.dll in registry - no problems 5) I activated Windows Firewall and added Firefox and Thunderbird to the accepted programs
Nothing works. Other programs can access the Internet from the computer and my other computer configured the same works fine.
This question was posted from a computer with connectivity - any information about the internal workings will show a computer that is working, not the nonworking one.
Where do I go next?
All Replies (1)
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked