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Filters are not working properly - I have programmed them to send a template as a reply to messages incoming, but it won't do it :(

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  • Last reply by Matt

learnmate
learnmate
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Hi there,

Up until recently all filters worked fine. Then suddenly they stopped working.

I have programmed the filter so that when we get job application emails sent in, an auto reply sends back to the client to continue their registration process on my site.

These emails are coming in yet, nothing is being sent out as a reply from the template (which is still in the template folder so it exists). No outgoing errors, however, when I try to do a manual run, it seems to want to send emails from ALL past job applications over the past year, which means I get an outgoing error due to too many outgoing emails at one. Oddly, the filter is programmed to run only when new incoming messages arrive, yet when I do a run manually it applies to ALL past messages causing a crash.

See attached screenshots please.

Finally, some emails are being automatically forwarded to my staff, when they're specifically programmed to be moved to a subfolder on my server and there's no programmed forward at all in the filter - any help on this too?

Thanks!

Thanks! Dmitri.

Hi there, Up until recently all filters worked fine. Then suddenly they stopped working. I have programmed the filter so that when we get job application emails sent in, an auto reply sends back to the client to continue their registration process on my site. These emails are coming in yet, nothing is being sent out as a reply from the template (which is still in the template folder so it exists). No outgoing errors, however, when I try to do a manual run, it seems to want to send emails from ALL past job applications over the past year, which means I get an outgoing error due to too many outgoing emails at one. Oddly, the filter is programmed to run only when new incoming messages arrive, yet when I do a run manually it applies to ALL past messages causing a crash. See attached screenshots please. Finally, some emails are being automatically forwarded to my staff, when they're specifically programmed to be moved to a subfolder on my server and there's no programmed forward at all in the filter - any help on this too? Thanks! Thanks! Dmitri.
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All Replies (1)

Matt
Matt
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start at the beginning. If your staff have access to the account, they can set up their own filters in their own Thunderbird. I guess that is why all is not happening as you think it should.

When you run a filter on a folder the whole folder is used. When mail arrives only the message that just arrived it looked at, but when done manually it is the whole folder. In this case I would expect it to be sensible to move the message to a new folder when the filter executes as well as send a reply. (it would also help with troubleshooting if the filter ran on the message.)

I would suggest you change the execution to after junk classification. With IMAP accounts sometimes the filters fire before the body is complete. Changing to after junk filtering works around that.

Failing all that I suggest you log the filter exaction and have a look at the logs.