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Application Basics Name Thunderbird Version 68.10.0 Build ID 20200629235513 Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.10.0 OS Windows_NT 10.0 Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext account3 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Extensions Name Version Enabled ID Amazon.co.uk 1.1 true [email protected] Bing 1.0 true [email protected] DuckDuckGo 1.0 true [email protected] Google 1.0 true [email protected] Lightning 68.10.0 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Twitter 1.0 true [email protected] Wikipedia (en) 1.0 true [email protected] Security Software Type Name Antivirus Windows Defender Antivirus Antispyware Firewall Windows Firewall Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 DELL U2711 (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&14b0116&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Digital Audio (HDMI) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&14b0116&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Speakers/Headphones (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency
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Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
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Please try and follow instructions as given. You were getting helped here https://support.mozilla.org/en-US/questions/1295528 so you did not have to start a new question/thread.