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replies get sent but do not get saved

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by skyzoomer

K1WI
K1WI
more options

I reply to received e mails, these get sent to the recipient and get saved on the server but do not appear in my folders on my PC. If I forward messages or create new ones it all works as it should. 


 Application Basics

   Name: Thunderbird
   Version: 60.6.1
   Build ID: 20190325011617

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.6.1
   OS: Windows_NT 10.0

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.bnjos.com:110, plain, passwordCleartext
     OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) secure.emailsrvr.com:993, SSL, passwordCleartext
     OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

       Lightning
       6.2.6.1
       false
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

       LookOut (fix version)
       1.2.24
       false
       lookout@s3_fix_version

 Security Software

   Type: Name

     Antivirus: ESET Endpoint Antivirus
     Antispyware: ESET Endpoint Antivirus
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     DirectWrite: true (10.0.17134.376)

     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 520
     Vendor ID: 0x8086
     Device ID: 0x1916
     Driver Version: 22.20.16.4836
     Driver Date: 10-17-2017
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 06df1028
     RAM: Unknown

   GPU #2

     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo

     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled
     OMTP: blocked by runtime: OMTP blocked by safe-mode

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Channel Layout: stereo
     Preferred Sample Rate: 48000

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       HP 22er (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       HP 24es (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       HP 22er (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Speakers / Headphones (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0293&SUBSYS_102806DF&REV_1000\4&3898ec9a&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Panasonic-TV (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       SyncMaster (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       BenQ GW2470 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
I reply to received e mails, these get sent to the recipient and get saved on the server but do not appear in my folders on my PC. If I forward messages or create new ones it all works as it should. Application Basics Name: Thunderbird Version: 60.6.1 Build ID: 20190325011617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.6.1 OS: Windows_NT 10.0 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.bnjos.com:110, plain, passwordCleartext OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) secure.emailsrvr.com:993, SSL, passwordCleartext OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2.6.1 false {e2fda1a4-762b-4020-b5ad-a41df1933103} LookOut (fix version) 1.2.24 false lookout@s3_fix_version Security Software Type: Name Antivirus: ESET Endpoint Antivirus Antispyware: ESET Endpoint Antivirus Firewall: Windows Firewall Graphics Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - DirectWrite: true (10.0.17134.376) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 22.20.16.4836 Driver Date: 10-17-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 06df1028 RAM: Unknown GPU #2 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled OMTP: blocked by runtime: OMTP blocked by safe-mode Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency HP 22er (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 HP 24es (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 HP 22er (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers / Headphones (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0293&SUBSYS_102806DF&REV_1000\4&3898ec9a&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Panasonic-TV (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 SyncMaster (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&3898ec9a&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 BenQ GW2470 (Intel(R) Display Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency

All Replies (1)

skyzoomer
skyzoomer
more options

In my Tbird's left pane, under each account there are two sent folders (I'm using gmail accounts). Under the email address (in bold) there is a "Sent" folder. Under that is a yellow "Gmail" folder. Expanding the Gmail folder there is a "Sent Mail" folder. Clicking this "Sent Mail" folder shows all of my sent mail for that account. Clicking the previous "Sent" folder does not always show all of the email for that gmail account.

Just saying in case it helps.