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my xp dsktop runs firefox 27 .. loads google contacts fine ... win 7 laptop /w firefox 28 freezes when loading google contacts ... fix?

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  • Last reply by Moses

curiousg
curiousg
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should i delete firefox 28 fm my laptop and reinstall firefox 27? ... will it lose stuff and settings? ..... google contacts page comes up on laptop ... but stops after displaying the word "loading" ....... on laptop, google contacts loads and runs fine in internet explorer ... but i prefer firefox except for this problem

should i delete firefox 28 fm my laptop and reinstall firefox 27? ... will it lose stuff and settings? ..... google contacts page comes up on laptop ... but stops after displaying the word "loading" ....... on laptop, google contacts loads and runs fine in internet explorer ... but i prefer firefox except for this problem

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Moses
Moses
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Firefox 28 is the beta version of Firefox and is should be used carefully as a daily driver. Usually Firefox Beta is used for testing before it gets pushed out to the general public, but you can safely downgrade from 28 to 27 without losing anything. There have been some times where I have lost information so it is best to backup and restore your Firefox profile folder. You can learn how at Backing up and restoring information from Firefox profiles.

It's also good to say that if you downgrade from 28 to 27, that the problem will still be there as it is something in the way your configuration settings are most likely. Maybe it's an extension?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.