Hello tommytinkroom, any luck if you toggle IPv6 to TRUE ?

thank you

Thanks for your reply.I can't disable or enable ipv6 because when i put about config in address bar and enter all i get is server not found.

Hi, about:config with colon  : , see : http://kb.mozillazine.org/About:config

thanks

Managed to get into settings using about:config,i then changed ipv6 to true but it's made no difference.

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

thanks again

Application Basics

Name: Firefox Version: 27.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: 1-Click YouTube Video Downloader Version: 2.2.5 Enabled: true ID: [email protected]

Name: Adblock Plus Version: 2.4.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: ContextMenuPlus Version: 1.4.5 Enabled: true ID: jid1-JslOo8hXnC8AZA@jetpack

Name: eBay Sidebar for Firefox Version: 3.0.2.0 Enabled: true ID: {62760FD6-B943-48C9-AB09-F99C6FE96088}

Name: Google Translator for Firefox Version: 2.1.0.3 Enabled: true ID: [email protected]

Name: avast! Online Security Version: 9.0.2013.75 Enabled: false ID: [email protected]

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636 browser.startup.homepage: http://google.com/ browser.startup.homepage_override.buildID: 20140127194636 browser.startup.homepage_override.mstone: 27.0 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 27.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true network.dns.disableIPv6: true places.database.lastMaintenance: 1391873108 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_EPSON_Stylus_Photo_1400_Series.print_bgcolor: false print.printer_EPSON_Stylus_Photo_1400_Series.print_bgimages: false print.printer_EPSON_Stylus_Photo_1400_Series.print_colorspace: print.printer_EPSON_Stylus_Photo_1400_Series.print_command: print.printer_EPSON_Stylus_Photo_1400_Series.print_downloadfonts: false print.printer_EPSON_Stylus_Photo_1400_Series.print_duplex: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_edge_bottom: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_edge_left: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_edge_right: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_edge_top: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_evenpages: true print.printer_EPSON_Stylus_Photo_1400_Series.print_in_color: true print.printer_EPSON_Stylus_Photo_1400_Series.print_margin_bottom: 0.5 print.printer_EPSON_Stylus_Photo_1400_Series.print_margin_left: 0.5 print.printer_EPSON_Stylus_Photo_1400_Series.print_margin_right: 0.5 print.printer_EPSON_Stylus_Photo_1400_Series.print_margin_top: 0.5 print.printer_EPSON_Stylus_Photo_1400_Series.print_oddpages: true print.printer_EPSON_Stylus_Photo_1400_Series.print_orientation: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_page_delay: 50 print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_data: 9 print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_height: 11.00 print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_name: print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_size_type: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_size_unit: 1 print.printer_EPSON_Stylus_Photo_1400_Series.print_paper_width: 8.50 print.printer_EPSON_Stylus_Photo_1400_Series.print_plex_name: print.printer_EPSON_Stylus_Photo_1400_Series.print_resolution: 188597376 print.printer_EPSON_Stylus_Photo_1400_Series.print_resolution_name: print.printer_EPSON_Stylus_Photo_1400_Series.print_reversed: false print.printer_EPSON_Stylus_Photo_1400_Series.print_scaling: 1.00 print.printer_EPSON_Stylus_Photo_1400_Series.print_shrink_to_fit: true print.printer_EPSON_Stylus_Photo_1400_Series.print_to_file: false print.printer_EPSON_Stylus_Photo_1400_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_Stylus_Photo_1400_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389793670

Graphics

Adapter Description: Intel(R) HD Graphics 3000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 1-29-2014 Driver Version: 9.17.10.3347 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

Just opened up FF and lo and behold google page opened,i opened and closed FF about a dozen times and it appears to be fixed,but i've no idea how.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

@FredMcD,I can assure you my laptop is malware free,i do regular Malwarebytes Pro and Avast IS full scans,and i also run other various malware tools.

Note that there are rootkits that elude the regular AV scanners, so you can still give other scanners a try.

• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Thanks for links,but like i said in my previous post i do regular scans with various virus removel tools. Apart from running MBAM Pro and Avast IS i also have bookmarked "Virus removel tools"from bleeping computer so i always use the latest versions. This google glitch that i had with FF 27.0 has to have been some sort network communication error and not malware which has self rectified itself. I do notice every time i run AdwCleaner it runs clean apart from always finding this FF file to be removed which i always do.Is this normal? This is the file it finds "[ File : C:\Users\Neil\AppData\Roaming\Mozilla\Firefox\Profiles\9zhrf1mc.default-1387121204892\prefs.js ]" Also JRT scan finds the same.

prefs.js stores some user settings. Mine is always marking them.