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Firefox crashes for no apparent reason.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

Psychotic.EGG
Psychotic.EGG
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So been having this issue for a long time now. But I figured it was something to do with a corrupted OS as I had a few other minor errors and was to lazy to really do anything about it. Just did a full fresh install of my OS. I have no Add-on's on and it just crashed. It seems to just crash for no reason. Sometimes in response to me clicking a hyperlink or changing a tab. sometimes I could be reading a page or watching Netflix and it just crashes. Yesterday each time I tried reopening it it kept crashing till I restarted my computer. I am also currently not using an anti-virus program so that's not the issue either. though that will be rectified very shortly.

So been having this issue for a long time now. But I figured it was something to do with a corrupted OS as I had a few other minor errors and was to lazy to really do anything about it. Just did a full fresh install of my OS. I have no Add-on's on and it just crashed. It seems to just crash for no reason. Sometimes in response to me clicking a hyperlink or changing a tab. sometimes I could be reading a page or watching Netflix and it just crashes. Yesterday each time I tried reopening it it kept crashing till I restarted my computer. I am also currently not using an anti-virus program so that's not the issue either. though that will be rectified very shortly.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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(sorry from the previously posted reply that went wrong)

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

FredMcD
FredMcD
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Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration