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cannot download new version of firefox

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  • 2 have this problem
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  • Last reply by ideato

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have tried repeatedly to download latest version of firefox to my macbook pro. will not download

have tried repeatedly to download latest version of firefox to my macbook pro. will not download

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Hello mariemconlin, probably you mean that you can not update firefox. Please download a new copy of firefox and then install that new copy of firefox, try next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

thank you