We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just got a windows 7 computer and when I try to download Firefox 10, which is the suggested version, I get a message saying it can't be downloaded. What do I do?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by John99

more options

I went to the Firefox download page and clicked download, but get a message that it cannot be downloaded. My computer has Windows 7 and the version of Firefox suggested was version 10.

I went to the Firefox download page and clicked download, but get a message that it cannot be downloaded. My computer has Windows 7 and the version of Firefox suggested was version 10.

All Replies (1)

more options

Exactly what is the message you get and when. Presumably you are using IE9 to download the Firefox Installer file.

Try the site http://www.mozilla.org/en-US/firefox/all.html to download the latest Firefox version in the correct language.