We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

old sync

more options

Hello I had carefully kept my history and my bookmarks for 3 years. When I reinstalled a window and had to reinstalled Firefox I could not get access to my history and bookmarks from before. Before I had already done this and was able to recuperate my past history and bookmarks, but not this time, can help please.

Hello I had carefully kept my history and my bookmarks for 3 years. When I reinstalled a window and had to reinstalled Firefox I could not get access to my history and bookmarks from before. Before I had already done this and was able to recuperate my past history and bookmarks, but not this time, can help please.

All Replies (1)

more options

The data you are seeking is supposed to be stored in folders called "Profiles". There are a couple of things you can try to activate a profile and see/hope that it contains your missing data. If not, then there may be a chance to use an off-the-wall trick.

1) Click WIndows Start > search (or run) > FireFox.exe -p

The above will execute a small profile manager and will list folders stored as profiles. There will be one that is 100% blank. And there will be another that should have your data. Try selecting/starting the other profiles listed and then re-open FF to see if it what your need it to be.

The other trick involves seeing and hoping that the Win10 Microsoft Edge browser has been copying your bookmarks and passwords from FF. So open it and take a look around if it has. If so, then

2) Invoke FF's subsystem/option for the importation of data from other browsers. In this case Edge should be listed by FF and should be able to click the ok button to proceed with the import