i already said that i downloaded the latest version from the link you gave me - when that didn't work i uninstalled firefox and downloaded again from the link you gave me - i have the latest version - i ran the malware - we keep going over material i covered - that isn't solving my problem - and it doesn't help that i can't just hit reply to the email and have to go through this all over again it's not working i ran malware which i had not run in 2 weeks usually it finds everything is ok but this time there were issues i took care of them box still there i downloaded firefox from the link you gave me that did not do it i uninstalled firefox and installed again from link you gave me box is still there and it gets in the way so i can't click on things and won't go away what is going on it looks like a legitimate firefox box In a message dated 9/4/2013 6:14:40 P.M. Central Daylight Time, [email protected] writes: Mozilla Support Hi stevemessick, cor-el has posted an answer to your question on support.mozilla.org: Why do i keep getting download boxes for upgrading browser that don't work - i installed but i get crap and the boxes won't go away cor-el wrote: You may be seeing scam messages trying to seduce you to install malware. You can check in Help > About if you have the latest Firefox 23.0.1 version. You can find the full version of the latest Firefox 23 release in all languages and for all Operating Systems here: http://www.mozilla.org/en-US/firefox/all.html Note that some security software can block the stub version of the Firefox installer, preventing you from updating. -------------------------------------------------------------------------------- Do a malware check with some malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php SuperAntispyware: http://www.superantispyware.com/ Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Spybot Search & Destroy: http://www.safer-networking.org/en/index.html AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml Kasperky Free Security Scan: http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446 See also: "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked See the answer. If this answer solves your problem, please Mark it as solved Superhero wanted Help other Firefox users by browsing for unsolved questions on support.mozilla.org. You might just make someone's day! Change your email preferences Unsubscribe from these emails