what operating system and type of pc and the specs. ram sometimes can lag out an install and are you installing from official download section of Mozilla family. do note old thunder birds can be found, at places such as cnet in turn a lot of those places really don,t check viruses and malware yes they say they do. but users tent to upload and do it as a vindictive behavior. i never trust places like them cause they do not monitor it all the time. maintaining clean installs You might try a clean install removing the old version. sometimes plugins have been updated and can cause fails for an install.

Doing a clean install riding of the old can be more clear but do note if the uninstall is not cleared you also can run appdata under the run command once uninstalled of the program on a windows, why would you? "with windows any updates can cause loss of active programs to operate properly' or you may have uninstalled a program that shared a file under Thunderbird win98 was good for that, Do full cleaning of old uninstalled programs no longer in system. do note not all uninstalls clean out there stuff left you dont see. you can run "appdata", go through and look for folders named thunder bird and Mozilla but don't remove Mozilla folder only the Thunderbird folder as you might have fiefox don't want to remove the full Mozilla folder in that case, you can also confirm removing of old install by running %programdata% remove thunder bird folder there as well same steps as explained. then re install the updated Thunderbird should run clean then make sure empty trash reboot before doing a new clean install of the new version of Thunderbird

i AM USING WINDOWS7 PRO DELL DESKTOP . I USE THE THUNDERBIRD ICON ON MY COMPUTER TO GET TO MY THUNDERBIRD MAIL. IT IS THE THUNDERBIRD ICON. IGET THIS PAGE FOR A SPLIT SECOND BEFORE BEFORE IT GOS TO MY INBOX DOES NOT GO DIRECTLY TO MY IN BOX

SPEC ARE SENT TO YOU ON MY AND ABOUT MY COMPUTER IT IS WINDOWS 7.Dell DESKTOP. I DID TRY TO DOWNLOAD IT FROM THE OFFICIAL THUNDERBIRD SITE. SEVERAL TECHS TRY TO FIX IT TO NO AVAIL

On 8/10/2018 1:56 PM, Mozilla Support Forum wrote: > Mozilla Support > thunder 6.0 does not work on my computer > cmjprous Aug 10, 2018, 3:56:55 AM > > what operating system and type of pc and the specs. ram sometimes can lag out an install and are you installing from official download section of Mozilla family. do note old thunder birds can be found, at places such as cnet in turn a lot of those places really don,t check viruses and malware yes they say they do. but users tent to upload and do it as a vindictive behavior. i never trust places like them cause they do not monitor it all the time. > > Mark it as solved This doesn't solve my problem > Browse for unsolved questions and help a Firefox user > Solving 1 issue helps up to 1,000 users a day! > This email is automatically sent by a robot. Our robot can’t respond to your question, but our forum contributors can! If you want to respond to them, please click here. > Change your email preferences > Unsubscribe from these emails

Capture.JPG

BELOW ARE THE SPECS TO MY COMPUTER

I DO JNOT KNOW IF IT SOLVED THE PROBLEM AS IAM USING AN OLDER VERSION NOW

ok thanks i'm on the 7 home prem i'm gonna install thunderbird 6.0 on this one i'm normally a linux user recently cause of windows issues lately. have you done recent updates to windows? but your doing an update correct? as i have seen a lot of issues occurring with this install or updating many are having issues not just you.

The latest release is version 60. What is all this talk about version 6. It might be time to upgrade.

Airmail said

The latest release is version 60. What is all this talk about version 6. It might be time to upgrade.

she's updating to the new version but her windows won't let her

mdm54 said

I DO JNOT KNOW IF IT SOLVED THE PROBLEM AS IAM USING AN OLDER VERSION NOW

try doing what i said on clean install i just installed on my win 7 too

cmjprous said

Airmail said

The latest release is version 60. What is all this talk about version 6. It might be time to upgrade.

she's updating to the new version but her windows won't let her

Great. The new version is 60. The Thunderbird program and your data are separate. You can remove the program and your data remains in your profile. I suggest you make a backup to your profile because that is a good practice anytime. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Do Not get download from places like CNET unless you like extras thrown in. Go to getthunderbird.com and download the program.

Personally i would stick with the older version for a couple of weeks. I never upgrade before I see versions x.2 or x.3 so some of the startup bugs are fixed

i HAVE NOT INSTALLED ANY WINDOWS UP DATES FOR QUITE AWHILE. I GOT THE 6.0 UPDATE FROM THE THUNDERBIRD SITE. I JUST DO NOT LIKE IT NO ADDONS AND AS I STATED IT WAS NOT ACTING CORRECTLY WHEN I UPDATED OVER THE PREVIOUS VERSION. i DID NOT DELETE THE VERSION I HAD i TRIED TO DOWNLOAD OVER IT. AS I STATED I DID NOT WANT TO LOSE ALL MY ADDRESS BOOK OR ANYTHING IN MY DRAFTS FOLDER. I AM NOT COMPUTER SAVVY SO I DO NOT KNOW HOW TO BACK UP THAT INFO. IT SEEMS THAT WHEN SOMETHING IS WORKING AND NO COMPLAINTS THAT PEOPLE HAVE TO MAKE CHANGES THEY THINK ARE BETTER

SADLY NOT ALWAYS THE CASE. BY THE WAY THE LAST  WINDOWS UPDATE WAS 7/29

I guess it is too hard to comprehend that the new version is 60 not 6. Good luck.

IF I DO A CLEAN INSTALL AS IM STATES I WIL LOSE MY DRAFTS WHICH IN MY CASE ARE NOT DRAFTS BUT IMPORTANT THINGS AND EMAILS CONCERNING SERIAL NUMBERS AND SUCH FOR PRODUCTS I BOUGHT. PLUS I WILL LOSE ALL MY EMAIL CONTACTS. SOME OF WHICH I WILL NOT BE ABLE TO GET BACK .UNLESS YOU OR SOMEONE ELSE CAN REMOTELY CONNECT AND DO THIS FOR ME. IDO NOT KNOW HOW TO BACK UP MY PROFILE TO RE DO ALL THE NECESSARY THINGS I NEED SAVED

WHY CAN I NOT STAY WITH THE VERSION I HAVE. WHY IS IT NECESSARY FOR ME TO HAVE TO UPDATE.IF IT AINT BROKE DO NOT FIX IT.

OK SO SORRY I MEANT 60.0 WHAT DOES IT MATTER IT STILL DOES NOT WORK ON MY COMPUTER

SO I READ IT  WRONG I AM SORRY.HOWEVER IT STILL DOES NOT  WORK.  YES YOU ARE RIGHT IT IS 60.0 BUT I THINK YOU KNEW WHAT I MEANT .  I GOT THE UPDATE60.0 FROM THE OFFICIAL SITE AND IT DOES NOT WORK CORREECTLY IT DOES NOT GET ME DIRECTLY TO MY INBOX

Airmail said

cmjprous said

Airmail said

The latest release is version 60. What is all this talk about version 6. It might be time to upgrade.

she's updating to the new version but her windows won't let her

Great. The new version is 60. The Thunderbird program and your data are separate. You can remove the program and your data remains in your profile. I suggest you make a backup to your profile because that is a good practice anytime. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Do Not get download from places like CNET unless you like extras thrown in. Go to getthunderbird.com and download the program.

Personally i would stick with the older version for a couple of weeks. I never upgrade before I see versions x.2 or x.3 so some of the startup bugs are fixed </blockquotbDid you not bother to read any of this? You have the info you need. If you cannot understand the instructions, bore someone.<em>Airmail said

cmjprous said

Airmail said

The latest release is version 60. What is all this talk about version 6. It might be time to upgrade.

she's updating to the new version but her windows won't let her

Great. The new version is 60. The Thunderbird program and your data are separate. You can remove the program and your data remains in your profile. I suggest you make a backup to your profile because that is a good practice anytime. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Do Not get download from places like CNET unless you like extras thrown in. Go to getthunderbird.com and download the program.

Personally i would stick with the older version for a couple of weeks. I never upgrade before I see versions x.2 or x.3 so some of the startup bugs are fixed

Did you bother to read any of this? You have the info you need about how to back up your profile and that your data is not with the program so you lose nothing. Hire someone local if you need help.

OK OK 60.0 SORRY IF I DID NOT TYPE IT CORRECTLY. BUT ANYWAY THANKS FOR YOUR INPUT MAYBE SCRAPPING THUNDERBIRD IS MY BEST BET ALTHOUGH I REALLY LIKE, OR SHOULD I SAY LIKE THUNDERBIRD. WHAT I DID FORGET TO MENTION IS THAT MY MAIL MAIL CARRIER IS COMCAST.I AM GETTING THUNDERBIRD THROUGH COMCAST.I HAVE IT CONFIGURED THROUGH COMCAST MAIL.IT IS A POP3 ACCOUNT

I AM ON A FIXED INCOME AND DO NOT HAVE THE MONEY TO HIRE OR GO TO SITES LIKE JUST ANSWER OR DELL OR GEEK SQUAD. THAT CHARGE HUNDREDS OF DOLLARS TO DO IT.I HAVE NO ONE HERE THAT KNOWS THAT MUCH ABOUT COMPUTERS.APPARENTLY YOU DID NO T READ THAT I SAID I CAN NOT HIRE SOMEONE EITHER. THANK YOU FOR YOYR HELP AND CORRESPONDENCE.ALL I WANT TO KNOW IS IT ABSOLUTELY THAT I UPGRADE CAN I STAY WITH VERSION52.9.1?

i THINK YOU ARE BEING ALITTLE TECHINICAL AS TO THE VERSION I POSTED I MADE A STUPID MISTAKE WITH 6 .0 AS OPPOSED TO 60.0

I MEANT THE LATEST VERSION IS ALL

PC = Personal Computer. You can do anything you want. I never upgrade until the version numbers get to xx.2 or xx.3. By then the startup bugs are mostly gone.

THANK YOU FOR ALL YOUR HELP. YOU HAVE BEEN VERY UNDERSTANDING.SO IF I NEVER UPDATE IT WILL NOT BE A PROBLEM RIGHT. THANK YOU AGAIN