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When I click on a link that opens up automatically in a new window (ie internet banking), it will not load at all.Page remains blank.

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  • Last reply by cor-el

mmmcowbell
mmmcowbell
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Links that open in new windows do not load. The page remains blank. I have downloaded other web browsers and these pages all work with these browsers. I have been using firefox for years and this has only started happening in the last month or so. Is there an update that can fix this? I have also uninstalled and then reinstalled firefox and still the same thing. There are no error messages, just a picture of a white sheet of paper in the top left hand corner with the writing "search book marks and history". New tabs are working, it's just the new windows that won't load.

Links that open in new windows do not load. The page remains blank. I have downloaded other web browsers and these pages all work with these browsers. I have been using firefox for years and this has only started happening in the last month or so. Is there an update that can fix this? I have also uninstalled and then reinstalled firefox and still the same thing. There are no error messages, just a picture of a white sheet of paper in the top left hand corner with the writing "search book marks and history". New tabs are working, it's just the new windows that won't load.

Modified by mmmcowbell

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cor-el
cor-el
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.

You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")