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I cannot open links contained in incoming emails

  • 4 replies
  • 4 have this problem
  • 2 views
  • Last reply by user1402432

Ossie4
Ossie4
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I cannot open links contained in incoming emails. I click where directed and a new Firefox browser open with the name New Tab and that is where it ends. No URL is displayed and the window just remains blank

I cannot open links contained in incoming emails. I click where directed and a new Firefox browser open with the name New Tab and that is where it ends. No URL is displayed and the window just remains blank

All Replies (4)

FredMcD
FredMcD
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Are you using Firefox or an e-mail browser?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Ossie4
Ossie4 Question owner
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Still there

Ossie4
Ossie4 Question owner
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Still there

user1402432
user1402432
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Greetings! Ossie4,

Have you tried using Thunderbird and open your e-mail from there of the links in your incoming emails? If you tried it and have problem in Thunderbird as well then follow the steps in this link: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working

In case of Firefox web browser, follow these steps: (First Update your Firefox)

Open your computers control panel to the Default Program page. Win 7; Control Panel\All Control Panel Items\Default Programs

Set Firefox as default Internet Browser.

More information here =>>> https://support.mozilla.org/en-US/questions/1068267

Some programs have their own setting option as to the browser.