We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Mozilla continually crashes

  • 2 отговора
  • 2 имат този проблем
  • 6 изгледи
  • Последен отговор от cor-el

more options

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

Всички отговори (2)

more options

It is likely to be a malware problem, and the file responsible in your case is likely to be

  • ghycqmji.dll

I suggest you try to rename and quarantine that file, or just delete it when found.

It is expected that many malware tools should now detect this problem. See also

Please post back with how you get on.


For forum cross referencing purposes

  • Crash Report : bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217
    • Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
    • Related Bug 801394 NEW --- crash in nsInputStreamPump::OnInputStreamReady with randomly named DLL (malware)
more options

It is better to use MSConfig and disable that file to prevent it from getting started.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate and remove the file either manually or with a malware scanner.

You also need to search the Windows registry (Ctrl+F) for references to that file and export and remove involved keys to avoid startup issues with missing files.
If you are not comfortable with editing the registry then it is best to skip this step.