Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

RBC online Banking, Signs Out When selecting 'Activity' for my account

  • 22 отговора
  • 3 имат този проблем
  • 277 изгледи
  • Последен отговор от Samsung Tablet

Samsung Tablet
Samsung Tablet
more options

When trying to access my 'Activity' page on my Royal Bank account, Firefox signs me out. I have tried clearing, cache, cookies etc with no luck. I have also tried using my Surface Pro & Firefox & it does the same thing. Have also tried using Microsoft EDGE on both computers & the account information under 'Activity' is displayed correctly. Turned off all plugins with the same result. Had to leave JavaScript running as site uses it.

Also contacted RBC & they checked with there tech dept & no one else has reported any problems like this.

Any suggestions as to what to try next?

When trying to access my 'Activity' page on my Royal Bank account, Firefox signs me out. I have tried clearing, cache, cookies etc with no luck. I have also tried using my Surface Pro & Firefox & it does the same thing. Have also tried using Microsoft EDGE on both computers & the account information under 'Activity' is displayed correctly. Turned off all plugins with the same result. Had to leave JavaScript running as site uses it. Also contacted RBC & they checked with there tech dept & no one else has reported any problems like this. Any suggestions as to what to try next?

Избрано решение

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

Прочетете този отговор в контекста 👍 1

Всички отговори (2)

Rick
Rick
more options

Избрано решение

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

Samsung Tablet
Samsung Tablet Задаващият въпроса
more options

Thanks, I had given up checking.....It must have been a BIG problem! Thanks for the update.

  1. 1
  2. 2