Can't delete Sub Folder

39 отговора
2 имат този проблем
1 изглед
Последен отговор от christ1

преди 8 години

24.06.16 г., 14:46 ч.

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that I had read elsewhere....I responded below in capitals. Just a note....when I right click and hit delete or do it from above in the Edit, delete folder. The cursor just spins and at the top it says not responding....after 4 or 5 mins, it stops spinning and the not responding goes away. The folder is still there and if I do it again with or without rebooting Thunderbird and or computer, it still does the same thing, spins and spins the cursor and at top says not responding. I just bought a new computer and want to move my emails and folders to the new computer once I create the the Thunderbird email account on the new computer but I don't even want to attempt the transfer with this folder hanging around. I am assuming it is corrupt. Thanks for any help you can give me.

First follow this process.

   Right click on sub-folder and select 'Delete'

It should get moved into the 'Deleted' or 'Trash' folder.

   Right click on the 'Deleted' / 'Trash' folder
   select 'Empty Deleted/Trash'.

   Close and restart Thunderbird.                                           DID THIS BUT IT IS STILL THERE.

Did it come back?

If yes: Make hidden files and folders visible.

   http://kb.mozillazine.org/Show_hidden_files_and_folders                     DID THIS TOO

In Thunderbird

   Help > Troubleshooting Information
   click on 'show folder' button

a new window opens showing the contents of your profile folder name.

   Close Thunderbird now - this is important.

   Scroll down and delete this file: foldertree.json                                        DID ALL THIS

(a new one wil be created when you restart Thunderbird later).

   click on 'Mail' folder
   click on pop mail account name

Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder

So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.

   delete both the mbox file and the .msf file of same name.     I CAN FIND ALL MY SUB FOLDERS BUT THE ONE THAT I CAN'T DELETE IS NOT IN THE LIST

So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas

> Friends > > Bob > > Anne

example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file

example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file

After deleteing the files as specified.

   Close window - top right X
   Start Thunderbird.

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that I had read elsewhere....I responded below in capitals. Just a note....when I right click and hit delete or do it from above in the Edit, delete folder. The cursor just spins and at the top it says not responding....after 4 or 5 mins, it stops spinning and the not responding goes away. The folder is still there and if I do it again with or without rebooting Thunderbird and or computer, it still does the same thing, spins and spins the cursor and at top says not responding. I just bought a new computer and want to move my emails and folders to the new computer once I create the the Thunderbird email account on the new computer but I don't even want to attempt the transfer with this folder hanging around. I am assuming it is corrupt. Thanks for any help you can give me. First follow this process. Right click on sub-folder and select 'Delete' It should get moved into the 'Deleted' or 'Trash' folder. Right click on the 'Deleted' / 'Trash' folder select 'Empty Deleted/Trash'. Close and restart Thunderbird. DID THIS BUT IT IS STILL THERE. Did it come back? If yes: Make hidden files and folders visible. http://kb.mozillazine.org/Show_hidden_files_and_folders DID THIS TOO In Thunderbird Help > Troubleshooting Information click on 'show folder' button a new window opens showing the contents of your profile folder name. Close Thunderbird now - this is important. Scroll down and delete this file: foldertree.json DID ALL THIS (a new one wil be created when you restart Thunderbird later). click on 'Mail' folder click on pop mail account name Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension. delete both the mbox file and the .msf file of same name. I CAN FIND ALL MY SUB FOLDERS BUT THE ONE THAT I CAN'T DELETE IS NOT IN THE LIST So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas > Friends > > Bob > > Anne example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file After deleteing the files as specified. Close window - top right X Start Thunderbird.

Answer 1 · 2016-06-24 14:46:31

christ1

Top 25 Contributor

24.06.16 г., 15:47 ч.

What is your anti-virus software?

Explore by product

Explore by topic

Преглежд по продукти

Browse all forum threads by topic

Get help with

Търсене в помощните статии

Can't delete Sub Folder

Всички отговори (20)