Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Firefox too slow to use on brand new computer

  • 2 отговора
  • 2 имат този проблем
  • 9 изгледи
  • Последен отговор от FredMcD

boazb
boazb
more options

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable.

I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable. I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

Всички отговори (2)

philipp
philipp
  • Moderator
more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.