Username or password incorrect after creating new account, tried everything
I deleted the old email account and started again. Thunderbird created the email address account, but when I try to use it, I get the message "Username or password incorrect" I can access the email account from the ISP website ok, so the login and password are correct.
I switched the pc off and restarted, same problem.
Help really appreciated.
Regards Drachsi
Избрано решение
Thank you very much for your help and support, that solved the problem. All very complicated.
I really appreciate your help with the translation, you deserve 5 Stars for support.
Regards Drachsi
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Either the password is wrong and the server settings are correct or the password is correct but the server settings are wrong.
You have confirmed that you can access your webmail account using the password, so if the password has been entered correctly then maybe something is not quite right with the server settings.
Please post the following.
- In thunderbird
- Help > Troubleshooting Information
- click on 'copy text to clipboard'
- paste the info into this question
- you can edit/remove all the info on fonts and printers, but nothing else.
Hi,
Appreciate your support.
I removed details of the other email accounts which work, and deleted the font and printer details. Hope this is what you need.
Application Basics
Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account97:
INCOMING: account97, , (pop3) securepop.t-online.de:995, SSL, passwordCleartext
OUTGOING: securesmtp.t-online.de:465, SSL, passwordCleartext, true
Extensions British English Dictionary, 1.19.1, true, [email protected] Color Folders, 1.1, true, [email protected] Folderpane Tools, 0.6.1, true, {b243fe83-b8a7-47de-855d-21d865243d5d} FoxClocks, 3.4.14, true, {d37dc5d0-431d-44e5-8c91-49419370caa1} Get all mails, 1.1.4, true, [email protected] Lightning, 2.6.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} LocalFolder, 0.8.10, true, [email protected] Quicktext, 0.9.11.5, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4} ReminderFox, 2.1.5, true, {ada4b710-8346-4b82-8199-5de2b400a6ae} Account Colors, 7.0, false, accountcolors@DW-dev BorderColors GT, 1.0.7, false, [email protected] Change quote and reply format, 0.8.1.1, false, {f6090211-2004-44d8-9090-be3c2adfd66f} ExternalTemplateLoader, 0.4.2, false, {aaf23341-212c-43c4-8824-e51cfe051345} ImportExportTools, 2.8.0.4, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Toolbar Buttons, 1.0, false, {03B08592-E5B4-45ff-A0BE-C1D975458688}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.display.foreground_color: #000099
extensions.lastAppVersion: 24.5.0
font.internaluseonly.changed: true
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1290933527
mailnews.database.global.datastore.id: efc55916-bf76-4e3c-aac5-c7305e4cd5e
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1402383671
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
print.print_printer: HP psc 2400 Series
Graphics
Adapter Description: NVIDIA GeForce 210
Vendor ID: 0x10de
Device ID: 0x0a23
Adapter RAM: 1024
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.1106
Driver Date: 1-18-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
Regards
Drachsi
I've checked settings and they appear ok. Incoming server name: securepop.t-online.de Port: 995 Connection Security: SSL/TLS Authentication: Normal Password
Outgoing smtp server name: securesmtp.t-online.de Port 465 Connection security: SSL/TLS or port: 587 Connection Security: STARTTLS Authentication: Normal password.
Things to check:
In the webmail account accessed via a browser, make sure the option for Pop Forwarding has been selected.
Sometimes it is auto selected, but I have a couple of accounts where I had to select the option.
Check UserName is correct: Tools > Account Settings > Server Settings for the account User Name = full email address please double check that this is accurate. check there are no errors in spelling, commas where there should be ful stops, leading or trailing blank spaces. Click on ok to close and save settings
Then check the stored password: Tools > Options > security > Passwords tab click on 'Saved passwords' click on 'show passwords' You should see a mailbox and an smtp mail account record for the account. does the email password look correct?
If you change/modify etc a password via webmail, you would need to remove the password in Thunderbird and then GetMail which should prompt for a password. You can select Password Manager to remember it.
Your E-mail Password The e-mail password you need for an e-mail program to retrieve your e-mails (on the computer, smartphone or tablet) and to ship. Note: The e-mail password is not the same as the password that you use to access the e-mail center, media center, customer center and other web services. http://hilfe.telekom.de/hsp/cms/content/HSP/de/3378/faq-45855205
Hi,
Checked everything and it is ok. Then checked the password and it was an old version. Deleted and then access the email account. Entered the email password that I use to access the email account on t-online (which works) and it does not work in Thunderbird.
Deleted the account and started again. Temporary stopped my AntiVirus and Firewall, still the same result.
This is really strange.
Regards Drachsi
This company seems to have a different password for accessing mail in the email center (I assume this is the webmail account) and another email password for using with Pop mail forwarding with email clients like Thunderbird. So you should have one password for log to email centre and another set up specifically for pop mail accounts using email clients. As account server settings are correct and you have checked that the username is the full email address and you have Pop forwarding enabled on the webmail account. This issue really sounds like the password is not correct. It sounds like you are trying to use the email center password which will not work.
quote from website: Please enter the password the e-mail password. Important: This e-mail password is not the same as the password you use to access the e-mail center, media center, customer center and other web services . If you have not set up your e-mail password, please do so in the Customer Center .
Translated quote Important Information for Incoming Mail Server "pop.t-online.de": If this server was registered and you have converted to securepop.t-online.de, you must use a password E-mail Password to make the change effective . If you have the e-mail password not set up or forgotten, you can do so in the Customer Center. Particular equipment . Then enter in the field "Password" under the login information e-mail password, and set the hook when the "Remember Password".
The e-mail password is not the same as the password you use to access the Email Center, Customer or other web services.
Original quote Wichtiger Hinweis zum Posteingangsserver "pop.t-online.de": Wenn dieser Server eingetragen war und Sie auf securepop.t-online.de umgestellt haben, müssen Sie als Kennwort das E-Mail-Passwort verwenden, um die Umstellung wirksam zu machen. Falls Sie das E-Mail-Passwort noch nicht eingerichtet oder vergessen haben, können Sie dies im Kundencenter tun. Zur Einrichtung. https://login.idm.telekom.com/toid/login.cgp?tid=A2nWkuFGzdM4pHmvyvtbduen
Tragen Sie anschließend in das Feld "Kennwort" unter Anmeldeinformationen das E-Mail-Passwort ein und setzen Sie den Haken bei "Kennwort speichern".
Избрано решение
Thank you very much for your help and support, that solved the problem. All very complicated.
I really appreciate your help with the translation, you deserve 5 Stars for support.
Regards Drachsi