Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

printer not activated error code 20 after updating firefox to v13

  • 2 cavab
  • 3 have this problem
  • 6 views
  • Last reply by akeim1

akeim1
akeim1
more options

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result  :( is firefox forcing me to move to chrome or IE??

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result :( is firefox forcing me to move to chrome or IE??

Chosen solution

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!
Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Currently you have two versions of your printer software being recognized by Firefox. Is the (2) printer selected in the Printer - Name dialog box??
print.printer_HP_Officejet_6500_E709n_Series.print....
print.printer_HP_Officejet_6500_E709n_Series_(2).print....


See this:
http://kb.mozillazine.org/Problems_printing_web_pages

akeim1
akeim1 Question owner
more options

Seçilmiş Həll

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!