Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I keep my home contents selections?

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

Until a couple of weeks ago my settings didn't change when I signed into my PC, then two weeks ago I lost them all as when I first opened the browser there were 2 tabs - one to join Firefox and the other a privacy notice. Reset them them all then a week later the same happened, 4 days after that it happened again then three days later and now twos days later.

What do I have to do to STOP this happening, apart from reverting to Chrome!

Until a couple of weeks ago my settings didn't change when I signed into my PC, then two weeks ago I lost them all as when I first opened the browser there were 2 tabs - one to join Firefox and the other a privacy notice. Reset them them all then a week later the same happened, 4 days after that it happened again then three days later and now twos days later. What do I have to do to STOP this happening, apart from reverting to Chrome!

All Replies (1)

more options

Do you otherwise lose settings or personal data?

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).

You can check the about:profiles page for all registered profiles to see if there are multiple profiles available.

See also "Determine if Firefox has created a new profile":