Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

passwords

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

David
David
more options

Passwords. 2 months ago I changed all my passwords. Ever since, although the new passwords always work initially, when I try to log in somewhere a few days or a week later, it often says password incorrect. So I then click forgot password and change it again to the same new password, and it accepts it just fine. Log in and out ok, and then it happens again several days or sometime even one day later. Not with all 60ish account, but with many of them, it seems at random. Do I need a firefox upgrade or reset or what???

Passwords. 2 months ago I changed all my passwords. Ever since, although the new passwords always work initially, when I try to log in somewhere a few days or a week later, it often says password incorrect. So I then click forgot password and change it again to the same new password, and it accepts it just fine. Log in and out ok, and then it happens again several days or sometime even one day later. Not with all 60ish account, but with many of them, it seems at random. Do I need a firefox upgrade or reset or what???

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window