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I have lost all files in inbox 2 times. On a new system with Win 8.1

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  • Last reply by cmarlowe

cmarlowe
cmarlowe
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At startup, system goes into "disk repair" for a few minutes then boots normally. The only thing that appears to be missing is files in thunderbird inbox. System is a Lenovo k450e. It first happened in September about 3 weeks after migrating email to the new system. Then happened again today. (11/7) Lenovo tech support was no help. They suggested reinstalling thunderbird. They thought I might have an "incompatable" version. I am running the latest Ver ( 31.2.0) . I have 3 email accounts set up. Yesterday, I did delete a bunch of files from the Inbox on one of the IDs. On Both occasions the inboxes of the 2 active accounts were lost. The inbox on the inactive account appears ok. That account has not received any messages on this system. Also, I have never performed the "file compression" or what ever it is called in thunderbird on this system... Any suggestions would be greatly appreciated

At startup, system goes into "disk repair" for a few minutes then boots normally. The only thing that appears to be missing is files in thunderbird inbox. System is a Lenovo k450e. It first happened in September about 3 weeks after migrating email to the new system. Then happened again today. (11/7) Lenovo tech support was no help. They suggested reinstalling thunderbird. They thought I might have an "incompatable" version. I am running the latest Ver ( 31.2.0) . I have 3 email accounts set up. Yesterday, I did delete a bunch of files from the Inbox on one of the IDs. On Both occasions the inboxes of the 2 active accounts were lost. The inbox on the inactive account appears ok. That account has not received any messages on this system. Also, I have never performed the "file compression" or what ever it is called in thunderbird on this system... Any suggestions would be greatly appreciated

Chosen solution

You should compact folders regularly, and frequently. http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

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All Replies (2)

finitarry
finitarry
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Seçilmiş Həll

You should compact folders regularly, and frequently. http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

cmarlowe
cmarlowe Question owner
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Thanks. I will try this. My previous machine was running Vista and I rarely compacted folders. NEVER had a problem. Apparently Win 8.1 is more sensitive to this.