Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox keeps crashing when we go to google search

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

Get into firefox goes to google search and then crashes

Get into firefox goes to google search and then crashes

All Replies (2)

more options

Have you tried moving from Google to Bing? I hear it's better.. Kidding.

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
more options

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: